Centralised License Administrator, Corporate IT

About the Team

Our Corporate IT unit forms the essential framework for business operations by guaranteeing secure, dependable, and efficient technological services to all employees. The Centralised License Administration team oversees the management of enterprise software licenses utilized across Shopee and Sea's worldwide operations. They are responsible for maintaining a centralized database of software licenses, enforcing compliance with local IT policies, and partnering closely with Procurement and other departments to facilitate uninterrupted access to key software applications.

Job Overview

The Centralised License Administrator will play a vital role in managing the daily operations related to enterprise software license administration. This involves keeping meticulous allocation records, handling user requests, and ensuring adherence to internal IT guidelines. The role is suited for candidates with exceptional attention to detail, eagerness to learn, and interest in IT operational procedures and process oversight.

Key Responsibilities

• Maintain up-to-date and precise records of software licenses and their entitlements across assigned platforms and business divisions.
• Assist in processing requests for licenses, allocation to users, and deactivation, following approved internal procedures.
• Collaborate with the Procurement Department to track license availability and manage usage thresholds.
• Offer basic user and technical support related to licensing, including activation and access issues.
• Coordinate with helpdesk and engineering teams to ensure efficient provisioning and removal of user licenses.
• Create and update standard operating procedures and internal documentation.
• Ensure all license usage complies with internal IT policies and standards.
• Support internal audit processes by providing accurate license information when needed.
• Monitor license usage to identify opportunities for optimization.
• Contribute to reporting initiatives that enhance visibility into license utilization and allocation.
• Assist senior team members in automating workflows or improving existing processes.
• Suggest enhancements to improve accuracy, efficiency, and documentation quality.

Qualifications and Skills

• Basic familiarity with IT Service Management (ITSM) or asset management platforms like ServiceNow, Jira, or similar tools.
• Knowledge of enterprise software administration systems such as Microsoft 365, Adobe, and Zoom.
• Proficiency in Excel or other tools for data analysis and reporting is advantageous.
• Understanding of IT management practices and asset management principles.
• Possession of ITIL Foundation certification or an equivalent qualification is considered a plus.