Capella Host

Position Overview

Join the vibrant team responsible for Breakfast operations at Fiamma and Afternoon Tea at the Living Room. This role focuses on delivering outstanding dining experiences to guests by ensuring strict adherence to operational procedures, meticulous attention to detail, and warm, attentive service to exceed guest expectations.

Breakfast Operations

• Take guest orders and provide detailed recommendations from the menu.
• Promote additional products through knowledgeable upselling.
• Set tables with all necessary cutlery, crockery, and glassware preparations.
• Manage food and beverage orders efficiently using Point of Sales (POS) systems.
• Issue accurate bills, verify them carefully before presenting to guests, and handle payment processing.

Living Room Afternoon Tea Operations

• Design and maintain the Afternoon Tea presentation setup in the Living Room.
• Arrange cutlery, crockery, and glassware appropriately for the service area.
• Take and deliver food and beverage orders, including alcoholic and non-alcoholic drinks, with attention to the hotel's service standards.
• Anticipate guest needs promptly and provide attentive, memorable service to ensure an exceptional experience.

Candidate Profile

• Diploma qualification in Hotel Management or an equivalent field.
• Relevant experience within the service or hospitality industry.
• Capability to work responsibly and independently with minimal supervision.
• Possession of a WSQ Food Safety certification is required.