Business Development Executive

About the Role

We are seeking a Business Development Executive to drive sales growth by generating new business opportunities through various channels such as cold calling, lead generation, referrals, and digital platforms. The role involves engaging potential clients, presenting product demonstrations, and managing customer relationships to achieve defined sales targets.

Key Duties and Responsibilities

• Identify and qualify prospective customers according to business needs.
• Communicate with clients through calls, emails, WhatsApp, and virtual meetings effectively.
• Arrange and conduct product demos and presentations tailored to client requirements.
• Prepare and send out quotations, proposals, and commercial information.
• Consistently follow up on leads until deals are successfully closed.
• Meet daily, weekly, and monthly sales targets set by the organization.
• Keep precise records of all lead activities, follow-ups, and customer interactions in CRM software.
• Develop and nurture robust relationships with new and existing customers.
• Collaborate closely with Operations and Support teams to ensure smooth onboarding of clients.
• Address client queries promptly and work to resolve issues efficiently.
• Stay informed about product updates, pricing changes, competitive landscape, and market trends.
• Submit detailed sales reports on a daily, weekly, and monthly basis to management.
• Attend sales meetings, training sessions, and performance reviews to continually improve sales performance.
• Adhere strictly to company policies, ethical standards, and professional conduct guidelines.
• Collect customer feedback and communicate market insights to senior management.
• Work on improving both conversion rates and overall customer satisfaction.
• Contribute actively towards achieving the department's and organization's sales goals.

Performance Metrics

• Leads generated
• Number of calls made daily
• Product demonstration counts
• Successful sales conversions
• Revenue generated
• Follow-up effectiveness ratio
• Customer satisfaction ratings
• Accuracy of CRM updates
• Achievement of monthly targets
• Client retention statistics

Required Qualifications & Skills

• Strong verbal and written communication along with interpersonal skills.
• Effective negotiation and persuasive skills to close sales.
• Experience or knowledge in customer relationship management (CRM) tools.
• Proficient in sales closing principles and techniques.
• Excellent time management and organizational abilities.
• Ability to solve problems and handle objections professionally.
• Basic computer proficiency including CRM software operation.
• Motivated by targets and capable of working collaboratively within a team.