Branch Teller and Services Officer - UAE National Position in Abu Dhabi

About the Role

This position involves contributing significantly to the bank's operational objectives by delivering high-quality branch services that enhance the customer experience. The role supports the financial and wealth management needs of affluent clientele, facilitating domestic and international banking functions aligned with HSBC's global strategy.

Key Responsibilities

• Ensure the bank’s interests are protected through the timely processing of payments via UAE Central Bank and other payment systems.
• Handle large-volume high-value transactions with appropriate authorizations and controls to maintain security.
• Manage special printed cheque book requests and process HSBC NET/Collection cheques following established procedures.
• Assist customers effectively by responding to inquiries related to item deliveries, remittance issues, central bank payments, and special clearing cheques, ensuring efficient and accurate resolutions.
• Scan cheques deposited at the counter into the system and oversee the bank account tools delivery processes.
• Accept and process the agreed transaction volume, contributing to departmental performance targets and supporting the bank’s business objectives with compliance to procedural guidelines.
• Handle cheque returns from clearing houses and other branches, delivering them to customers as per procedure, notifying customers of returned cheques, and ensuring end-of-day cheque balances correspond with system records.
• Maintain records by scanning and filing returned cheque documents appropriately.
• Exercise due diligence and vigilance consistently while aligning with the bank’s strategic objectives for growth.

Qualifications and Skills Required

• Proven experience in customer due diligence, document handling, and banking process operations is essential.
• Proficient in managing customer interactions via email, telephone, and face-to-face.
• Fluency in both spoken and written English and Arabic is mandatory.
• A customer-focused approach with a commitment to providing exceptional service.
• A university degree is mandatory for UAE visa and work permit purposes; degrees obtained outside the UAE require valid attestations and equivalency certifications.

Additional Information

HSBC is dedicated to fostering a diverse and inclusive work culture where employees feel valued and opportunities for professional growth are abundant. Personal data collected during the recruitment process is managed under the bank’s Privacy Statement. This position is open specifically for UAE Nationals.