Associate - Customer Support

Role Overview

This opening is for an Associate in Customer Support for a Kolkata-based workplace. The role includes support over voice, chat, and email, and is intended for fresh graduates or undergraduates who can work in a rotational shift setup.

Compensation and Work Details

The position offers an in-hand pay of INR 16,000 for voice support and INR 14,000 for chat support. A travel allowance of INR 1,400 is also provided. The work pattern follows 5 days per week, with rotational shifts. Cabs are available for commuting support. Job location is Kolkata.

Available Roles

Profile 1: Customer Support (Voice)

• Open to any graduate or undergraduate fresher.
• In-hand pay: INR 16,000 for voice support; INR 14,000 for chat support.
• Travel allowance: INR 1,400.
• Work schedule: 5 working days.
• Shift type: Rotational.
• Cabs available.
• Location: Kolkata.

Job Responsibilities

The support associate will handle customer queries and provide assistance across phone, email, chat, and similar channels. The role also involves diagnosing issues, finding practical fixes, recording interaction details, and escalating complex cases when required. A strong focus is expected on customer satisfaction, clear communication, coordination with other teams, and staying current with changing tools and customer needs.

Skills Needed

The job calls for solid computer literacy, comfort with software and hardware basics, strong customer handling, and the ability to communicate clearly in spoken and written form. It also requires problem analysis, documentation, time management, prioritization, teamwork, and the ability to adapt quickly to new systems.

Application Contact

To apply, send a WhatsApp message saying “Hi” to 9151555419 or contact the HR team directly at the numbers below:

• Ananya Sharma: 95417 26568
• Sonam Singh: 8920937980
• Pratiksha: 7974201057
• Sahithi: 9182945452
• Pritha: 7099398892

Additional Information

The company mentioned is Outpace Consulting Services, with the website www.outpace.in.