Assistant Manager - Mercure Newcastle

About the Company

Accor is recognized as the world's leading and fastest-growing hotel group with over 5,000 properties across more than 90 countries. Employing over 260,000 hospitality professionals globally, Accor prides itself on valuing people and fostering a passionate commitment to service and excellence.

Mercure Newcastle boasts a premier location offering stunning coastal views, a vibrant foreshore, entertaining nightlife, and beautiful beaches. Serving as an ideal base for exploring the Hunter Valley Wine Region and Lake Macquarie, this hotel features 131 guest rooms, an outdoor swimming pool, four conference rooms, and a restaurant and bar tailored to diverse travelers' needs.

Job Overview

Join the dynamic Accor family and unlock boundless career growth along with amazing benefits. The Assistant Manager role is pivotal in ensuring the hotel's seamless and efficient daily operations while maintaining unparalleled customer service standards consistently.

Key Responsibilities

• Support and manage the daily activities of the Front Office team, collaborating closely with housekeeping, maintenance, and Food & Beverage departments.
• Provide leadership that inspires and motivates the team, ensuring high performance and morale.
• Proactively ensure guest interactions are positive, resolving any issues promptly.
• Maintain smooth hotel operations in the absence of the General Manager or Front Office Manager, upholding exceptional service quality.
• Effectively handle guest complaints and challenges, aiming for satisfactory resolutions.
• Ensure management presence at the Front Desk and lobby during peak hours.
• Assist with guest check-ins and check-outs as required.
• Coordinate responses to emergency situations as needed.
• Support food service including breakfast and café orders and assist in the restaurant when necessary.

Required Qualifications and Skills

• Prior experience in the hotel industry is essential.
• Proficient with Microsoft Outlook, Microsoft Office suite, and Opera property management software.
• A strong customer-focused mindset with dedication to guest satisfaction.
• Ability to adapt quickly to change and solve problems efficiently.
• Leadership qualities demonstrating teamwork and excellent inter-departmental communication.
• Articulate and confident communicator, both verbally and in writing.
• Possession or willingness to obtain a valid Responsible Service of Alcohol certificate and First Aid training before starting.
• Flexibility to work on a rotating roster including mornings, evenings, and weekends.

Additional Information

• Opportunity to work, learn, and enjoy benefits tailored to you at Accor.
• A chance to make a meaningful impact on hotel operations and take pride in your contributions.
• Work alongside dedicated hospitality professionals passionate about the industry.
• Receive mentorship from experienced Accor professionals invested in your success.