Assistant Manager, Front Office

Hotel Overview

Strategically positioned amidst Singapore's primary shopping, dining, and entertainment hubs, with direct access to City Hall and Esplanade MRT stations and other major transit points, Fairmont Singapore and Swissôtel The Stamford serve as ideal bases for discovering the city. Together, the hotels offer 2,030 elegantly furnished rooms and a distinctive array of 12 lifestyle and dining establishments including the Michelin-starred JAAN by Kirk Westaway. Facilities also include the extensive Raffles City Convention Centre, featuring 34 meeting rooms, and one of Asia's premier spa facilities, Willow Stream Spa.

About Our Company

At Fairmont Singapore and Swissôtel The Stamford, we are committed to fostering career advancement through comprehensive development programs. We believe in growth by empowering our team members. Join us to be part of an engaging team that supports your professional journey.

Role Overview - Assistant Manager, Front Office

The key responsibilities include supporting guest check-in and check-out processes alongside cashiering duties. You will design, coordinate, and oversee an efficient service delivery system leveraging resources, tools, data, and service benchmarks. It is essential to uphold all guest service protocols and behavioral standards aligned with the hotel's strategic priorities. Maintaining a visible management presence, coaching staff on feedback handling, warmly welcoming and registering guests, issuing room keys according to standards, and assisting guests during their stay by addressing their queries and feedback form part of the role.

Additional responsibilities involve managing guest correspondence, answering telephonic inquiries, optimizing room revenue through strategic upselling to higher room categories and maximizing walk-in guest rates, and ensuring compliance with hotel departmental policies. Protecting guest privacy at all times is critical, alongside meeting and greeting VIP guests and undertaking any assigned projects or tasks from senior management. Regular attendance at daily briefings and relevant departmental meetings is expected.

Qualifications and Skills

• A minimum of GCE 'A' Level or an equivalent qualification
• At least two years of experience in hotel front office operations
• Proficiency with the Opera system and related subsystems connected to the hotel's PABX and computer systems
• Fluency in spoken and written English
• Competency in using Windows operating system, Internet Explorer, and Microsoft Word
• Technical expertise in front office procedures
• Basic leadership skills including planning, decision-making, training, and development
• Teamwork-oriented attitude with cultural openness and care toward colleagues
• Detail-focused, organized, and flexible with readiness to work extended hours
• Capability to work well under pressure and independently
• Energetic personality with a positive disposition
• Strong interpersonal and communication skills