- Deneyim
- Herhangi
- Maaş
- —
- Açılışlar
- 1
- Yayınlandı
- 10 saat önce
- Çalışma modu
- Evden çalışma
- Sürdürmek
- Başvuru yapılması gerekmektedir.
İş tanımı
Position Overview
This opportunity is presented by a partner organization seeking an experienced Analista de Suporte e Atendimento Pleno located in Brazil. The successful candidate will join a customer-centric technology team delivering superior support for innovative SaaS products aimed at the telecommunications sector, particularly focusing on fiber optic network management.
Key Responsibilities
- Provide technical assistance to customers via chat, WhatsApp, and online meetings, maintaining superior service quality.
- Guide and support users across platform modules including OZmap, OZmob, OZloc, OZconverter, and adjacent services.
- Leverage internal documentation and knowledge bases to offer accurate resolutions to client inquiries.
- Host Google Meet sessions to troubleshoot and resolve complex technical challenges.
- Diagnose and fix technical issues independently before escalating to specialized teams when necessary.
- Coordinate with internal teams to facilitate smooth resolution of support cases.
- Engage in supplementary operational tasks such as updating documentation, translating materials, and reporting during slower periods.
Qualifications and Skills
- Prior experience in technical support for B2B SaaS solutions.
- Hands-on familiarity with the OZmap platform.
- Practical understanding of telecommunications infrastructure, chiefly fiber optic networks.
- Strong analytical and troubleshooting capabilities enabling independent problem resolution.
- Experience with ticketing and customer service platforms like Zendesk, Freshdesk, Jira, or equivalents.
- Proficient in documenting workflows, support steps, and client communications.
- Knowledge of GIS or geoprocessing principles.
- Basic proficiency in Spanish.
- Comfortable using Google Workspace applications (Gmail, Drive, Docs, Meet, Calendar, Forms).
- Intermediate reading and writing skills in English are advantageous.
- Additional experience with mapping, networking, or telecommunications platforms is a plus.
- Excellent communication, organizational skills, analytical thinking, teamwork orientation, and enthusiasm for ongoing learning.
Benefits and Perks
- R$700 monthly allowance for meals (VA/VR) via Flash benefits card.
- Allowance for equipment to ensure a comfortable home office setup.
- Medical and dental insurance coverage through Bradesco.
- Support for educational programs and continuous professional development.
- Birthday gift recognition.
- Service length recognition program.
- Incentives for language learning.
- Access to TotalPass fitness membership.
- Partnership benefits with ACATE and SESC.
- Participation in online onboarding events and team celebrations.
Additional Information
Your application will be handled by our partner company, which oversees the entire recruitment process, including interview scheduling and assessments.
Our platform uses AI tools to assist in evaluating applications, analyzing resumes, and verifying information to support fair and objective recruitment; however, final hiring decisions are made by humans.
Applicants' personal data will be processed in accordance with applicable data protection laws, including GDPR. Candidates may exercise their rights concerning their data at any time.