Account Manager - Shepparton

Role Focus

As an Account Manager at Telstra's Business Technology Centre (TBTC), your main objective will be to foster growth and boost customer satisfaction among small to medium business clients across all technology platforms. You will manage a portfolio of clients, nurturing individual relationships and driving business expansion. This position involves both sales and service functions conducted through face-to-face interactions, telephone, video, and email channels, ensuring comprehensive customer relationship management.

About The Team

Telstra Business Sales acts as a growth leader for Telstra by delivering specialized services and technology solutions tailored to businesses of varying scales. The division integrates global connectivity infrastructure with leading-edge technology and expertise. The TBTC channel uniquely supports customers through 25 physical locations throughout Australia, offering flexible points of contact including onsite, telephone, email, or video consultations. Each customer has a dedicated Account Manager, providing consistency uncommon to other channels, making this a stimulating opportunity for those interested in business account management.

Role Details

As a TBTC Account Manager, you are entrusted with cultivating strong customer bonds, managing a tailored account portfolio, and delivering technology solutions geared toward small and medium businesses. Your role is key to preserving robust customer relationships that enhance the TBTC reputation and sales success.

Work Location: Shepparton VIC 3630 (On-site)

Responsibilities

• Assume full ownership of managing assigned customer accounts to promote continuous growth, achieve customer satisfaction, and meet sales targets within the portfolio.
• Assist in executing segment and portfolio strategies, including outbound calling initiatives to reinforce customer retention and expansion.
• Handle inbound and outbound sales and service contracts by exploring sales opportunities, addressing queries, resolving issues, and escalating complex matters as needed to ensure prompt resolution and positive customer experiences.
• Work collaboratively with colleagues, internal stakeholders, and partners across the TBTC network, including Field Sales Teams, to identify and qualify sales leads.
• Engage in customer-centric activities like creating and updating account and portfolio plans that sustain relationship development and support financial and customer success metrics such as revenue, profitability, NPS, and data quality.
• Strive to meet and exceed both individual and team sales and performance KPIs.
• Commit to continuous learning and skill enhancement regarding Telstra's product portfolio and business solutions.
• Participate actively in coaching sessions and provide or receive feedback aimed at professional growth.

Qualifications & Experience

• Proven track record and competencies in ICT or telecommunications sales roles.
• Ability to understand and relate to the needs of small and medium businesses.
• Good knowledge of essential technologies that facilitate efficient business operations.
• Experience in both cold and warm calling with successful engagement of prospective or current clients.
• Strong skills in relationship building through clear communication and consistent follow-up.
• Enthusiastic about receiving coaching and development opportunities from leadership.