Shanay Brown

About

Results-driven financial services professional with 4+ years of experience in loan review, collections, financial document analysis, and customer relationship management. Recognized for strong attendance, high performance, and a consistent focus on compliance, accuracy, and customer service.

Experience

• Collections Officer - Belmont Finance
  Fusion BPO
  Apr 2025 – Present
• Collections Specialist
  Capital One Collections
  Oct 2024 – Jan 2025
• Financial Document Review Specialist
  Step Up For Students
  Jul 2024 – Nov 2025
• Loan Reviewer – Lending Club Bank
  Sutherland Global Services
  Jun 2021 – Jun 2024

Education

• Geriatric Nursing
  International University of the Caribbean
  Sep 2020 – Apr 2022
• Trade & Logistics Management
  University of the Commonwealth Caribbean
  Sep 2019 – May 2021
• Qualification
  Distinction College
  Accounting, Bookkeeping, Mathematics, Principles of Accounts (POA), Principles of Business (POB), Office Administration (OA)
• CSEC Subjects
  Vauxhall High School

Skills

• Communication
• Data Analysis
• Time Management
• Problem Solving
• Attention to Detail
• Risk Assessment
• Team Collaboration
• Customer Relationship Management
• Report preparation
• Excel
• PowerPoint
• Compliance Monitoring
• Loan processing
• Underwriting Support
• Word
• AML/KYC
• Financial Document Review

🏆 Achievements & awards

• Top Agent of the Year · 2025

  Recognized for outstanding performance, exceptional customer service, and consistently exceeding key performance indicators.