Virtual Service Representative

About the Role

Inizio Engage is partnering with a leading biotechnology firm spanning Commercial, Patient Solutions, and Medical Affairs sectors. We are looking for motivated, successful, and competitive sales and access professionals ready to put in extra effort and deliver outstanding results. This position offers the chance to join Inizio Engage and represent a top biotechnology company.

Why Join Us

• Receive competitive compensation that reflects your skills, experience, and contributions.
• Benefit from comprehensive healthcare coverage including medical, dental, and vision plans.
• Enjoy paid time off, company holidays, 401(k) with matching, disability, life insurance, and paid parental leave.
• Participate in recognition programs, contests, and awards celebrating your achievements.
• Access ongoing professional development, leadership training, and career advancement opportunities.
• Work within a collaborative environment where ideas are valued and your efforts make a meaningful impact.

Our company has been recognized as a Best Place to Work in BioPharma in 2022, 2023, and 2025, and has been certified as a Great Place to Work® multiple years.

Key Responsibilities

• Assist field teams in implementing strategic plans and marketing campaigns.
• Support brand initiatives, including transitioning from retail to specialty pharmacy partners and increasing brand visibility within healthcare environments.
• Interact with healthcare professionals to promote product access points and manage marketing and patient support materials.
• Establish a commanding phone presence, build rapport, and nurture productive business relationships.
• Adapt to new therapeutic areas, business channels, and organizational changes.
• Utilize customer networks and digital tools to broaden stakeholder engagement.
• Accurately document target responses, notes, and follow-up actions per client policies.
• Maintain required call productivity, metrics, and manage daily activities to achieve objectives.
• Address customer needs and questions effectively to achieve agreed call plan goals.
• Demonstrate deep knowledge of client products and communicate benefits clearly using appropriate terminology.
• Complete client product training through multiple formats and meet required standards to service customers within program guidelines.
• Communicate project status regularly with Virtual Sales Manager, Regional Sales Manager, and field teams.
• Conduct sales activities in compliance with Federal Healthcare Program requirements, FDA regulations, and client policies.

Candidate Requirements

• Bachelor's degree or equivalent professional experience.
• A minimum of two years of pharmaceutical or business-to-business sales experience.
• Previous experience in virtual or contact center sales roles is mandatory.
• Strong technical aptitude and proficiency with relevant tools.
• Demonstrates a strong work ethic and ability to establish rapport quickly.
• Possesses a positive mindset and flexibility in new situations.
• Proactively seeks and accepts feedback for continuous skill enhancement.

Compensation

The salary range for this role lies between $53,000 and $98,000 annually, with final offers dependent on experience, skill set, internal equity, and business considerations.

About Inizio Engage

Inizio Engage is a healthcare-focused strategic, commercial, and creative engagement partner. Our global, passionate team combines local expertise with data, science, and technology to design personalized engagement solutions, helping clients improve patient and healthcare professional outcomes with access to medicines, knowledge, and support. Our values emphasize empowerment, collaboration, integrity, innovation, and rising to challenges.

Equal Opportunity and Policies

We are an equal opportunity employer committed to diversity and inclusion. Employment decisions are made without regard to legally protected characteristics. Reasonable accommodations are provided where applicable. We comply with fair chance hiring laws, which may include background checks related to job requirements.

Candidate AI Usage Policy

To ensure fairness, candidates are required to complete all interview tasks unaided by artificial intelligence or external resources unless prior authorization or legal requirements allow. Noncompliance may result in disqualification. Accommodation requests are welcomed in accordance with relevant laws.