Virtual Admin Staff - Customer Service Support Team

About Bicarakan.id

Bicarakan.id is the largest psychological consultation platform in Indonesia, dedicated to offering high-quality counseling, assessment, and psychotherapy services to the Indonesian community.

Role Overview

We are seeking a Customer Service Representative (Admin) who will serve as a frontline ambassador for Bicarakan.id, delivering a warm, professional, and trustworthy service experience. This is a full-time position with 100% remote work.

Primary Responsibilities

• Coordinate and communicate with Bicarakan.id psychologists concerning session scheduling.
• Provide support to prospective and current clients through chat and various communication channels.
• Ensure all administrative and operational tasks related to service delivery are organized, precise, and timely.
• Maintain positive relationships with both clients and psychologists through friendly, empathetic, and professional interactions.
• Work collaboratively with internal teams to uphold the quality of Bicarakan.id services.

Qualifications

• Minimum education completed is high school (SMA/SMK) or equivalent.
• Excellent verbal and written communication skills.
• Friendly, detail-oriented, responsible, and eager to assist others.
• Interest or basic understanding of psychology and counseling is preferred.
• Experience in customer service, administration, hospitality, or service industries is an advantage.
• Possess a personal, functioning laptop and reliable internet connection to support working from home.

Additional Information

Thank you for your interest in joining Bicarakan.id. We believe every well-handled conversation is a step toward better mental health, and we look forward to collaborating with you to provide quality mental health services to Indonesia.

Warm regards,
#AngkatBicara!