User Support Technician

Role overview

CIP Office Technology is hiring a User Support Technician in Calgary, Alberta. This is a full-time position that must be performed at the worksite; remote work is not available.

Language

English communication is required.

Education

A secondary school graduation certificate is required.

Experience

Applicants should have between 1 year and less than 2 years of relevant experience.

Work arrangement

The job is based onsite in Calgary and requires attendance at the physical location. Relocation support is offered, and candidates who are willing to move are welcome. The employer is a private company operating in the corporate/industry sector.

Key duties

The technician will help users who are having trouble with computers and related systems, research fixes using manuals and other technical references, and guide users through solutions and training. The role also involves keeping a record of common issues and resolutions, contributing to application and software redesign, supervising other support staff when needed, and assisting with business systems, network, and internet support. In addition, the position includes setting up user equipment, ensuring cables, operating systems, and software are installed correctly, and resolving product or service issues.

Additional requirements

A criminal record check is required. Public transportation is available for commuting.

Working conditions

The role is fast-paced and can involve pressure, tight deadlines, repetitive tasks, and a strong need for attention to detail.

Personal qualities

The employer is looking for someone who is accurate, client-oriented, a strong communicator, proactive, organized, collaborative, comfortable multitasking, good at managing time, and open to innovation.

Employment equity and inclusion

The employer states that it supports equal opportunity hiring and provides workplace awareness or diversity training for people with disabilities, newcomers and refugees, youth, and Indigenous workers.

Workplace supports

Support for persons with disabilities includes awareness training for employees to help create an inclusive environment. Support for newcomers and refugees includes diversity and cross-cultural training. Support for youth includes awareness training, and support for Indigenous people includes cultural competency and/or awareness training for all employees.