Telecalling Executive

About the Role

Join Altruist Technologies Pvt Ltd as a Customer Support Executive dedicated to assisting Airtel Black customers via inbound calls. This position demands prompt understanding and resolution of customer queries to deliver a high standard of customer experience.

Primary Duties

• Respond professionally to inbound customer calls.
• Analyze and resolve customer concerns efficiently.
• Maintain detailed documentation of interactions and resolutions.
• Adhere strictly to quality policies and process guidelines.
• Work collaboratively with internal teams to ensure smooth resolution of customer matters.

Skill Requirements

• Proficient communication in English, Tamil, and Hindi.
• Strong interpersonal and problem-solving skills.
• Customer-oriented approach with dedication to service excellence.
• Flexibility to operate in rotational shifts.

Eligibility

• Graduation from a recognized institution is mandatory.
• Language proficiency in English, Tamil, Hindi, and Kannada is required.

Work Schedule and Compensation

• Five working days per week.
• Two weekly offs on a rotational basis.
• Monthly take-home pay ranging from ₹17,000 to ₹20,000.
• Additional allowances for night shifts and split shifts.