Team Leader - Rostering and Scheduling

About the Role

We are seeking a full-time Team Leader to head our Rostering and Scheduling team at Feros Care located in Tweed Heads, New South Wales. In this key leadership position, you will oversee the daily operations of rostering officers, ensuring workforce management is both effective and equitable. Your role will be crucial in optimizing resource allocation, enhancing employee satisfaction, and supporting high-quality service delivery.

Key Responsibilities

• Lead and manage the rostering and scheduling team to deliver precise, efficient, and compliant schedules.
• Ensure all schedules adhere to relevant legislation, Enterprise Agreements, and organizational policies.
• Foster fair and transparent scheduling processes that promote employee engagement and wellbeing.
• Address and resolve scheduling conflicts and employee concerns swiftly and professionally.
• Use data, operational insights, and feedback to monitor team performance and drive continuous improvement.
• Prepare and present regular reports outlining key scheduling indicators including coverage and overtime.
• Provide coaching, mentoring, and development to team members to uphold high standards and rostering best practices.
• Participate in strategic workforce planning and collaborate with various departments to support overall company objectives.

Candidate Profile

• Proven leadership experience in rostering, scheduling, or workforce management teams.
• Comprehensive knowledge of compliance standards including Enterprise Agreements and applicable legislation.
• Excellent interpersonal, coaching, and conflict resolution skills.
• Proactive problem solver with the ability to thrive in a dynamic work environment.
• Strong analytical capabilities to interpret data and identify operational trends.
• Dedicated to delivering exceptional service and fostering a positive workplace culture.

Benefits

• Access to not-for-profit salary packaging up to $15,900 annually.
• Meal and entertainment benefits valued up to $2,650 per year, tax-free.
• Annual leave loading of 17.5%.
• Paid parental leave for eligible employees, totaling nine weeks.
• Cultural Leave Days for qualifying team members.
• Use of ForME!, an employee benefits platform offering discounts, financial guidance, and wellness programs.
• Discounts on private health insurance with Medibank.
• Employee Assistance Program (EAP) for support services.
• Fitness Passport providing reduced rates for gym and pool memberships for employees and their families.

Inclusion & Accessibility

Feros Care values diversity and inclusivity, encouraging applications from Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse individuals, and persons with disabilities. For assistance regarding accessibility, communication preferences, or other adjustments, candidates may contact the Talent Acquisition Team directly.

Join Our Team

If you are driven by delivering excellent operational results and understand the critical role quality rostering plays in aged care, your expertise will be valued here. Take this opportunity to contribute to a purpose-driven organization where your leadership can make a difference.