Team Leader - Operations

Company Overview

We are a rapidly expanding International Courier & Cargo company seeking a dedicated and organized individual to take on the role of Team Leader - Operations, acting as the Office In-Charge.

Role Overview

This position involves leading daily operational activities within our office environment. The Team Leader will play a critical role in managing workflows, coordinating between internal teams and vendors, handling customer concerns, and building an efficient team. This role requires full-time office presence with no field or outdoor duties.

Key Responsibilities

• Manage daily office functions to ensure smooth operations and prioritize task completion.
• Lead and supervise the team, assigning tasks and monitoring performance to guarantee timely cargo pickups and dispatches.
• Recruit new staff by sourcing, interviewing, and onboarding as per organizational needs.
• Serve as a point of contact for client queries through calls and email, and maintain vendor relationships to resolve operational challenges.
• Address daily operational problems by promptly resolving customer complaints and coordinating solutions with vendors.

Candidate Requirements

• Possess a graduate degree in any discipline.
• Have 2 to 4 years of work experience in office operations, administration, logistics, or similar areas.
• Demonstrate strong leadership and team management capabilities.
• Exhibit excellent communication and interpersonal skills.
• Be proficient in Microsoft Excel, email correspondence, and WhatsApp.
• Maintain a proactive, hands-on approach suitable for an evolving and fast-paced business setting.