Support Technician

About the Role

Join First Focus, Australia's leading Managed Service Provider with over 300 staff in four countries, recognized for its continuous growth and dedication to empowering tech careers. This position offers the opportunity to work across varied technologies including desktops, servers, firewalls, cloud infrastructure, and innovative AI tools. The company values curiosity, strong teamwork, and genuine client relationships.

Key Responsibilities

• Managing support tickets focused on Microsoft Active Directory (primarily Azure AD but including on-premises), Microsoft 365, Exchange, and related cloud platforms.
• Troubleshooting and resolving issues across desktops, servers, firewalls, and network infrastructure.
• Providing support for cloud environments such as Azure AD, Entra, Hyper-V, Citrix, and AWS (excluding VMware).
• Assisting with deployment projects and adapting to dynamic technical challenges.
• Balancing desk-based remote support with onsite client visits as needed.
• Collaborating closely with senior engineers to maintain optimized IT environments.
• Visiting client locations with company-covered expenses including fuel, tolls, and parking.

Candidate Profile

• Strong expertise in Active Directory, especially Azure AD, with some experience in on-premises AD.
• Extensive knowledge of Windows Server, Exchange, and cloud service platforms.
• Competent across the full technical stack from desktop systems to firewalls and LAN/WAN networking.
• Experience using ticketing systems and providing empathetic user support.
• Excellent communication skills, positive attitude, and a passion for problem-solving.
• Possession of a valid Australian driver's license and access to a personal vehicle, essential for hybrid onsite and remote responsibilities.

Benefits and Perks

• Salary package up to $85000 AUD annually, with flexibility and training support.
• Access to Uprise, offering confidential coaching with qualified psychologists or counselors.
• Hybrid work arrangements to promote work-life balance.
• Ten paid training days annually, including coverage of exam fees and pay increases linked to certifications.
• Participation in the FastTrack mentoring program for ongoing career development.
• Engagement in the Making A Difference (MAD) Council focused on equality, charity, and sustainability initiatives.
• Optional Tesla company vehicle under specific conditions.
• Regular social events fostering a trustful, curious, and supportive team culture.

Diversity and Inclusion

Applicants identifying as neurodiverse are encouraged to apply. Disclosure is optional, and accommodations to support individual strengths will be provided in alignment with the company's Neurodiversity Statement.

Additional Information

This role is truly hybrid, requiring onsite visits using personal transportation, with all associated travel costs reimbursed by the company. AI tools assist in the recruitment process but do not make hiring decisions.