Store Manager - Retail Operations at Al-Futtaim, Abu Dhabi

About Al-Futtaim Group

Founded in the 1930s, Al-Futtaim Group has evolved into a leading diversified private enterprise based in Dubai, UAE. Operating through automotive, financial services, real estate, retail, and healthcare sectors, it employs over 35,000 people across more than 20 countries in the Middle East, Asia, and Africa. The group collaborates with over 200 renowned international brands and drives growth through entrepreneurial spirit and rigorous customer focus, adhering to core values of respect, excellence, collaboration, and integrity.

Role Overview

The Store Manager will oversee the full operational performance of the retail location, steering strategic decisions to meet sales, service, and operational targets. This leadership role requires hands-on management to maintain compliance with company policies, enhance sales results, ensure operational efficiency, and cultivate an engaging environment for employees and customers alike.

Key Responsibilities

• Formulate and implement plans to achieve and surpass sales and profitability objectives.
• Monitor sales metrics daily and weekly, modifying tactics according to market conditions and competitor movements.
• Optimize selling opportunities through strategic product placement, promotions, and upselling.
• Maintain efficient inventory control to prevent stock shortages or excess.
• Motivate and develop a motivated team, fostering a positive workplace atmosphere.
• Recruit, train, and integrate new staff for seamless operations.
• Conduct performance evaluations, provide constructive feedback, and promote staff growth.
• Identify promising employees for advancement.
• Uphold high customer service standards aligned with brand ethos.
• Handle customer issues promptly, ensuring professional and satisfactory resolutions.
• Maintain a welcoming, customer-centric store environment.
• Use feedback to enhance service quality continually.
• Oversee daily operational tasks including stock replenishment, cash management, and store upkeep.
• Ensure adherence to health, safety, and operational procedures.
• Train staff on best practices and troubleshoot operational challenges.
• Maintain exemplary visual merchandising to align with brand guidelines.
• Regularly review and update store displays in collaboration with visual merchandising team according to seasonal and promotional needs.

Essential Skills and Qualifications

• Demonstrated success in driving sales and achieving profitability targets.
• Strong communication and interpersonal abilities.
• Exceptional customer service skills.
• Excellent organizational and problem-solving capabilities.

About Al-Futtaim Retail

Al-Futtaim Retail is a key player in retail across the Middle East, Africa, and Asia, partnering with world-leading brands including IKEA, ACE, Toys R Us, and the Inditex Group's brands. It manages over 75 Marks and Spencer stores offering both fashion and food. Recently, the company has introduced brands like Watsons and B&Q to the Middle East and continues to adapt and expand through fresh launches and developments. With a workforce exceeding 100 nationalities across 12 countries, Al-Futtaim Retail is committed to diversity and talent growth.