Store Manager - Makkah

About Damas Jewellery

Based in Dubai, UAE, Damas Jewellery is a premier jeweller in the Middle East, established in 1907. The company operates over 300 retail locations across the GCC region, employing upwards of 2000 personnel. Its portfolio includes more than 40 distinguished international brands along with several proprietary in-house collections, catering to diverse customer preferences.

Role Overview

The Store Manager is accountable for overseeing sales, profitability, store operations, asset safety, and personnel management within appointed outlets. This role focuses on motivating and training the team to meet sales targets and operational goals.

Key Responsibilities

• Attain and exceed set sales targets and store KPIs.
• Maintain compliance with Damas Jewellery's standards for store presentation and customer service excellence.
• Ensure comprehensive product knowledge including competitor offerings.
• Manage stock accurately with 100% inventory control.
• Supervise employee attendance and adherence to work schedules.
• Secure custody of store keys at all times.
• Maintain cleanliness, security, and merchandise displays to company standards.
• Communicate sales strategies to team and drive collective target achievements.
• Verify accuracy of weighing tools and other operational equipment.
• Conduct regular inventory counts following audit procedures.
• Oversee customer service quality and support sales staff during customer interactions.
• Comply fully with operational procedures and ensure proper handling of invoicing and transactions.
• Monitor repair orders, bookings, and ensure timely deliveries according to customer needs.
• Inspect jewelry items regularly for quality maintenance and appropriate presentation.
• Manage packing materials inventory and report shortages promptly.
• Participate in physical stock audits.
• Stay informed on current market trends and competitor activities.
• Ensure all security protocols including CCTV and alarms are rigorously followed.
• Administer petty cash according to finance policies and processes.
• Enforce dress code and grooming standards as per HR guidelines.
• Address employee grievances responsibly in line with HR policies.
• Maintain high staff morale and motivation.
• Conduct annual performance evaluations in accordance with company standards.
• Develop and nurture a strong talent pipeline within the team.

Qualifications and Experience

• Bachelor’s degree or equivalent qualification is preferred.
• At least 3 years of experience in retail operations with team leadership responsibilities.
• Proficient communication skills in both English and Arabic.
• Strong capabilities in public relations and effective team management.