Store Manager - Kirkland's Home

Overview

The Store Manager is responsible for overseeing all store operations, emphasizing outstanding customer service and effective merchandising. This role involves driving business growth by coaching and leading the store team to excel in areas such as sales, profit margins, expense management, promotional activities, and overall store administration. Strong communication skills, efficiency, and a results-driven mindset are essential.

Key Responsibilities

• Lead and promote excellent customer service both in-store and online.
• Ensure all employees welcome customers warmly and maintain a positive, proactive attitude throughout their shifts.
• Engage customers attentively, interpreting their needs and responding appropriately.
• Inform customers about current promotions and product ranges to facilitate purchasing decisions.
• Offer recommendations that complement customers' selections to enhance their shopping experience.
• Foster a supportive, enjoyable, and productive team environment, while ensuring a great shopping atmosphere for customers.
• Uphold company brand values consistently by treating customers and coworkers respectfully and professionally.
• Drive profitable sales, safeguard company assets, and comply with company policies.
• Understand and monitor performance metrics and goals to ensure business targets are met.
• Make data-driven decisions by analyzing business performance and identifying solutions from observed trends.
• Recruit and maintain adequate staffing levels through networking and sound hiring decisions.
• Develop high-performing teams aligned with company goals and maintain effective relationships within the district and industry.
• Create a culture of accountability for individual and team performance.
• Model professional behavior and reinforce company branding at all times.
• Effectively communicate company strategies, changes, and opportunities to the team and management.
• Identify and act on store opportunities consistent with company direction.
• Implement change initiatives promptly to achieve desired outcomes.
• Occasionally travel to other store locations and the Sales Support Center to attend meetings.
• Embody and promote Kirkland’s core values.
• Perform additional duties as assigned.

Qualifications

• College education preferred; alternatively, 1-3 years of retail management experience is desirable.
• Demonstrates energy, competitiveness, and a strong results-orientation.
• Capable of reading and interpreting safety guidelines, operation manuals, and procedural documents.
• Strong written and verbal communication skills.
• Availability to work weekends, holidays, and evening shifts.
• Possession of a valid driver's license.
• Ability to securely handle and transport company funds with adherence to safety protocols.
• Proficient in Microsoft Office applications.
• Physically capable of climbing ladders to stock shelves or hang displays.
• Frequently moves throughout the store to assist customers and manage stocking.
• Communicates regularly with customers via in-person, electronic, and telephone means.
• Able to lift and move merchandise weighing up to 50 pounds between the stockroom and sales floor.
• Efficient and accurate operation of Point of Sale systems, registers, and handheld devices.