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About Onit

Onit is pioneering the future of legal operations using AI-driven technology. Our advanced platform automates and streamlines enterprise legal management, matter management, spend management, and contract lifecycle processes, transforming traditional manual workflows into intelligent, efficient solutions. We are a group of innovators dedicated to enhancing the speed, intelligence, and strategic impact of legal departments. As our AI-centric platform evolves, we seek forward-thinking engineers eager to influence the future of legal technology.

Position Summary

The Solution Engineer plays a vital role by delivering expert technical support to clients utilizing Onit's suite of products. The role involves troubleshooting complex issues, optimizing performance, and enabling a smooth client experience. This position collaborates closely across teams in Engineering, Product Management, Global Support, and Professional Services to provide exceptional solutions and enhance customer satisfaction.

Key Responsibilities

Design and configure advanced technical solutions to assist clients, addressing intricate technical inquiries related to Onit's products.
Diagnose, troubleshoot and resolve complex technical problems across the product stack promptly and effectively.
Ensure seamless client engagement by resolving technical challenges and supporting ongoing business processes.
Work collaboratively with internal departments including Engineering, Product Management, Global Support, and Professional Services to fully resolve client concerns and contribute to product improvements.
Identify recurring issues and escalate them to development teams to enhance product robustness and reduce future support needs.
Advise clients technically by providing insights and recommendations to maximize the use of Onit’s solutions for their business objectives.
Optimize product performance by addressing bottlenecks and ensuring efficient system operation.
Support continuous improvement by sharing feedback on product features, functionality, and customer requirements.

Required Qualifications and Skills

Minimum two years experience in advanced client support, preferably in a SaaS environment.
Bachelor’s degree or equivalent experience in Computer Science, MIS, or a related field.
Proficiency in Ruby programming with moderate to advanced expertise.
Knowledge of Python in software development and support contexts.
Experience with SaaS implementation and integration processes.
Solid grasp of programming fundamentals including algorithms, data structures, and best coding practices.
Ability to quickly interpret business requirements and expectations.
Strong verbal and written communication skills, capable of explaining complex technical information clearly to diverse audiences.
Attention to detail complemented by excellent organizational skills.
Experience with business process automation or management tools.
Proficiency in Microsoft Office and documentation.
Ability to multitask and prioritize multiple projects in a dynamic environment.
Familiarity with Liquid templating language is advantageous.
Exposure to the legal industry is beneficial but not mandatory.

Compensation and Benefits

Annual base salary ranges from $61,000 to $74,000, reflective of qualifications, experience, and location. Employees are eligible for an annual discretionary bonus.

Benefits include:

Health coverage with three medical plans plus dental and vision, including employer contributions to HSA for HDHP plan participants.
Retirement savings through 401(k), featuring a 100% match on the first 3% of contributions and 50% match on the next 2%.
Generous paid time off including flexible vacation, 7 sick days, and 9 company holidays.
Comprehensive family support benefits including paid leave for birth, non-birth parents and caregivers, surrogacy, and adoption reimbursement.
Fully employer-paid life and disability insurance.
Additional voluntary benefits such as hospital indemnity, critical illness, accident cover, and pet insurance.
Tax-advantaged accounts including Healthcare FSA, HSA, and dependent care FSA.
Community engagement opportunities, including one paid volunteer day annually.

Additional Information

Onit values diversity, inclusion, and authenticity and encourages candidates who may not meet every qualification to apply. This position will remain open for 7 calendar days from the posting date.

AI tools may assist in parts of the recruitment process to analyze applications but final hiring decisions are made by humans.

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