Service Coordinator

Role Summary and Responsibilities

As a Service Coordinator for ACME MEP Services in Pune, you will serve as the primary liaison between clients and internal teams for HVAC service-related requests. You will ensure prompt and effective handling of inquiries, provide technical support, and organize service appointments to ensure smooth operations.

• Serve as the first point of contact for clients regarding HVAC service requests, inquiries, and concerns through phone, email, or face-to-face communication.
• Coordinate scheduling of appointments by prioritizing service requests based on urgency, location, and resource availability, dispatching technicians accordingly.
• Provide technical troubleshooting by assessing client issues remotely and collaborating with field personnel to resolve complex HVAC problems.
• Maintain detailed and accurate records of client communications, service activities, service reports, work orders, and invoices according to company protocols.
• Follow company policies and regulatory standards in documentation and customer communication.
• Actively obtain client feedback, promptly address grievances with professionalism, and work with teams to implement improvements and prevent recurring service issues.

Candidate Profile and Required Qualifications

• Minimum educational requirement: High school diploma or equivalent; associate's or bachelor's degree is advantageous.
• Experience in customer service is necessary, preferably within the HVAC field.
• Working knowledge of HVAC systems, parts, and technical terminology is preferred.
• Strong verbal and written communication skills with a strong customer-centric orientation.
• Excellent organizational capabilities and aptitude for managing multiple tasks in a dynamic setting.
• Comfortable using computer applications including MS Office and CRM tools.
• Ability to collaborate effectively with diverse teams and contribute to cooperative working environments.