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Job description
Overview
We are inviting expressions of interest from seasoned property assessors to join our expanding talent pool for potential future opportunities. This role involves assessing property claims while engaging in hybrid work across multiple locations.
About the Role
- Deliver prompt and efficient property claim decisions that consistently meet or surpass customer expectations throughout the claim lifecycle.
- Collaborate closely with claimants, repair professionals, and other internal and external parties to facilitate swift decision-making and manage claim processes.
- Evaluate claim indemnity and liability, assess costs, and verify building and remediation scopes.
- Examine remediation and make safe claims, ensuring cost accuracy.
- Analyze damage reports, including geotechnical and structural engineering evaluations.
- Identify defects and noncompliance in repairs according to Australian Standards and the National Construction Code.
Candidate Profile
- Possession of Building Trade qualifications and/or Loss Assessor certification from ANZIIF.
- Proven extensive experience in property assessment and delivering excellent customer service.
- In-depth technical insight into insurance principles and loss assessment.
- Strong organizational skills to prioritize tasks and manage multiple demands effectively.
- Proficiency with relevant systems, software, databases, reporting platforms, and communication tools.
- Exceptional verbal and written communication abilities.
Benefits
- Work within an open, supportive team environment that prioritizes customer outcomes.
- Experience a workplace culture that values inclusivity, encouraging authenticity.
- Flexible and remote work options supporting a healthy work-life balance.
- Access to a comprehensive library of over 10,000 on-demand learning and development resources.
- Enjoy employee discounts on retail, technology, travel products, and health and wellness offerings.
- Financial wellness initiatives, including selected discounted insurance products, superannuation matching, salary sacrifice options, novated leasing, and referral bonuses.
- Opportunity to participate in the Employee Share Purchase Program and become a stakeholder in the company.
Our Commitment
We foster a diverse and inclusive workplace where all individuals irrespective of gender, age, religion, sexual orientation, abilities, or work status are welcomed and respected. We provide support and accommodations to facilitate an equitable recruitment process for all candidates.
Level
Senior
Industry
InsuranceSkills
Tools & software
Automatic Data Processing Claims Manager & Dispatch
required
How they work
Communication
Teamwork & Collaboration
Attention to Detail
Time Management
Adaptability
Organisation
Customer Focus