Senior Associate - Customer Care
Gurugram, Haryana, India · Full Time
Be the first to apply
- Experience
- 1–5 yrs
- Salary
- INR 350,000 – INR 600,000 / year
- Openings
- 1
- Posted
- 3 గంటలు క్రితం
- Work mode
- In office
- Eligibility
- Open to all candidates including those without a graduation degree.
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
Job Overview
We are seeking a dedicated Customer Service Executive for a prominent multinational corporation specializing in the telecommunications sector. This role involves managing both incoming and outgoing customer interactions, efficiently addressing complaints, and promoting superior customer satisfaction standards.
Key Responsibilities
- Manage communications with customers through calls, emails, and chat platforms concerning telecom services.
- Resolve technical and service-related issues promptly with professionalism.
- Document all customer interactions, updates, and necessary follow-ups.
- Strictly follow established quality protocols and consistently meet set performance goals.
Candidate Requirements
- Applicants should have a graduate-level education with between one to five years of experience in customer service roles.
- Proficiency in spoken and written English communication is essential.
- Flexibility to work rotational shifts is mandatory.
- Strong analytical aptitude paired with excellent interpersonal communication abilities.
Additional Information
Interested candidates are invited to reach out directly via phone or WhatsApp to HR representative Gufran at the provided contact number.
Skills
How they work
Communication
Problem Solving
Languages
English