Scheduling Coordinator

About the company

Dovida operates across six countries and delivers around nine million hours of care every year. In Ireland, the organisation runs a network of 25 offices supported by 350 key team members, who help coordinate 4,000 professional caregivers serving 7,000 clients in cities, towns, and villages nationwide. Its Circle of Care philosophy is built around the promise: Your Life, Your Way.

Role overview

The Scheduling Coordinator will be responsible for managing rotas, staffing needs, and day-to-day scheduling activity while maintaining strong communication with caregivers, clients, and office colleagues.

What the role involves

• Planning and organising staff rotas and shift coverage to meet service needs.
• Tracking, recording, and responding to concerns raised by clients and caregivers.
• Building and maintaining positive working relationships with caregivers and clients.
• Encouraging smooth communication between caregivers, clients, and the office team.
• Using the in-house People Planner CRM to keep service schedules up to date.
• Entering and maintaining client and caregiver records accurately.
• Logging caregiver hours in People Planner.
• Handling urgent situations with sound judgment and efficiency.
• Answering incoming calls in a courteous, informed, and professional manner.
• Taking part in meetings connected to scheduling and rota planning when required.
• Carrying out additional duties as needed to support the team.

What the company is looking for

The ideal candidate should be highly organised, reliable, and comfortable working in a professional office environment. Strong communication, discretion, and relationship-building skills are essential, along with good computer skills and the ability to manage multiple priorities.

Additional requirements

Applicants should be able to communicate clearly in both speaking and writing, listen attentively, and handle work across daily, monthly, quarterly, and yearly planning cycles. A professional manner and appearance are also expected.

Perks and benefits

• Competitive compensation
• Milestone bonus linked to office targets
• Company laptop
• Paid annual leave
• Opportunities for career progression
• Training and ongoing development support
• Healthy work-life balance

Equal opportunity and accommodation

Dovida is an equal opportunities employer and provides reasonable accommodation throughout the recruitment and selection process. Candidates who need adjustments during application are encouraged to request support.

Privacy notice

The company states that candidate personal data is processed in line with its candidate privacy statement.