Scheduling Coordinator

About Dovida Ireland

Dovida is an international care provider operating in six countries, delivering nine million care hours annually. In Ireland alone, the company has 25 offices and employs 350 staff managing a network of 4,000 professional caregivers. These caregivers provide essential support and empowerment to around 7,000 clients across urban and rural areas, guided by the 'Circle of Care' philosophy ensuring personalised and respectful care.

Key Responsibilities

• Plan and coordinate staff schedules and rotas to meet daily and long-term staffing needs.
• Handle and log concerns from both clients and caregivers, acting as a mediator when necessary.
• Foster effective working relationships with caregivers, clients, and office colleagues.
• Encourage ongoing communication between caregivers, clients, and the office team.
• Manage and update the complete client service schedule using the People Planner CRM system.
• Maintain accurate records of clients and caregivers, including recording caregiver working hours in the system.
• Respond promptly and efficiently to emergencies as they arise.
• Answer incoming calls with a friendly, professional, and knowledgeable approach.
• Participate in meetings concerning caregiver scheduling and work rotas.
• Undertake any additional related tasks required within the role.

Requirements

• Excellent spoken and written communication skills, with strong listening ability.
• Competent at organising and prioritising work on daily, quarterly, monthly, and yearly timelines.
• Demonstrates discretion, integrity, and fairness in line with company standards and policies.
• Ability to build and maintain positive relationships with colleagues, clients, and caregivers.
• Proficient computer skills, particularly in Microsoft Word and Excel.
• Professional appearance and behaviour suitable for an office environment.

Benefits and Perks

• Competitive remuneration package.
• Bonuses awarded based on office performance milestones.
• Provision of laptops for work purposes.
• Paid annual leave entitlement.
• Opportunities for professional growth and career advancement.
• Training and continuous development support.
• Focus on maintaining a healthy work-life balance.

Additional Information

Dovida is committed to equal opportunity employment and providing reasonable accommodations during the recruitment process. Applicants who require any adjustments are encouraged to communicate their needs to ensure appropriate support. The company also maintains transparency in data privacy through its Candidate and Referee Privacy Statement.