Scaled Customer Success Manager - UKI

Company Overview

Notion is a collaborative AI workspace designed for teams and agents to work seamlessly together. It centralizes knowledge, projects, meetings, and AI tools to create a faster and clearer work environment. It is used by millions of individuals and organizations of all sizes globally. Notion employees, also known as Notinos, are dedicated to crafting enduring tools and shaping the future of work in the AI era, focusing on improving productivity through automation and AI integration.

Role Summary

• Oversee and nurture a broad portfolio of customers across the EMEA region.
• Lead customer onboarding and growth initiatives through personalized Notion consultations, training sessions, and assistant programs.
• Develop and execute large-scale outreach campaigns to key contacts to boost Notion adoption.
• Collaborate closely with sales teams to drive higher product adoption and engagement.
• Act as a product advocate internally, enhancing customer workflows to maximize their return on investment with Notion.
• Identify strategic customers for engagement to increase monthly active users and seat expansion.
• Proactively reach out to underutilizing customers with actionable support plans to ensure success.
• Provide input to guide overall company growth strategies based on customer feedback and insights.

Key Achievements

• Promote adoption and growth of a widely loved product used from large enterprises to personal productivity and non-profit projects.
• Help establish and define the Customer Success function within the company as an early member of the sales/success team.
• Serve as a trusted advisor through educational sessions, driving deeper product usage and exploring new use cases.
• Utilize customer interactions to offer valuable product insights and contribute to future developments.
• Advance personal skills while addressing impactful challenges at a rapidly growing company.

Required Qualifications

• Minimum 3 years’ experience in a fast-paced software company.
• Proven track record in Customer Success or Account Management roles managing a substantial number of accounts.
• Highly motivated to excel individually and collaboratively within a team.
• Embrace a growth mindset and thrive in early-stage team environments.
• Passionate about helping others succeed and grow through partnership.
• Adapt quickly to dynamic business and industry changes.
• Enjoy engaging with new people and solving their business challenges.
• Open to exploring and utilizing AI tools to enhance work efficiency, though deep AI expertise is not mandatory.

Preferred Skills

• Experience developing Customer Success playbooks or processes.
• Background in scaled program management or campaign creation using tools like Outreach.
• Hands-on usage of Notion platform.
• Interest in data analytics and familiarity with CRM systems such as Salesforce and Gainsight.
• Previous experience as an early hire in a fast-growing startup.
• Strong technical aptitude.

Compensation and Legal Notes

Notion offers competitive salary packages including cash compensation, equity, and benefits. For this position, total annual target earnings range from €89,000 to €100,000, influenced by factors such as location, role complexity, and candidate experience.

Company Commitments

Notion prioritizes equal opportunity employment and does not discriminate based on legally protected characteristics. The company accommodates candidates with arrest or conviction records per applicable laws and provides reasonable accommodations throughout the hiring process. Candidates needing assistance or accommodations due to disabilities should inform their recruiter.

AI Philosophy

While not every role demands deep AI knowledge, all employees are expected to be intellectually curious, embrace AI as a collaborative partner, and use it thoughtfully to improve work outcomes.