Sales Support Executive

About the Role

Vivitron Energy Pvt Ltd is seeking a proactive Inside Sales and Customer Support Executive based in Peenya, Bengaluru. This position operates from 9:00 AM to 6:00 PM and involves managing customer communications, lead follow-ups, and coordinating order processing activities. The candidate will be pivotal in connecting marketing leads with the sales process and ensuring efficient communication between customers and internal teams.

Primary Responsibilities

• Initiate contact with potential clients from marketing-generated leads and explain the company's products and services to them.
• Consistently follow up with prospects to convert leads into confirmed customers.
• Generate additional leads through cold calls and customer referrals.
• Handle incoming customer calls, respond to queries, and provide appropriate product or service information.
• Resolve customer issues promptly to enhance satisfaction.
• Confirm customer orders, coordinate with production for processing and delivery schedules, and communicate updates to customers.
• Maintain detailed records of leads, follow-ups, customer interactions, and orders, ensuring lead statuses are regularly updated in internal systems.
• Establish and nurture strong customer relationships, promoting customer loyalty and identifying chances for repeat business.

Candidate Profile and Requirements

• Exceptional communication and interpersonal abilities to effectively engage with customers.
• Strong follow-up and persuasive skills to convert leads into sales.
• Professional handling of customer queries with problem-solving aptitude.
• Basic computer proficiency to accurately update and manage lead data.
• Competence in managing multiple tasks while coordinating efficiently with internal teams.
• Fluency in English, Hindi, and Kannada is essential.
• Preferred experience: 1–3 years in telecalling, inside sales, or customer support roles.
• Familiarity with CRM tools or lead management systems will be considered advantageous.

Work Schedule and Location

The role requires presence at the Peenya office in Bengaluru with working hours from 9 AM to 6 PM.