Sales Manager - Leisure

Company Overview

Raffles Hotels & Resorts, renowned since 1887 for its stories and rich heritage, represents a luxurious hospitality brand deeply rooted in cultural authenticity and respectful of local heritage and environments. Alongside Fairmont Hotels & Resorts—a global collection of 90+ properties spanning from Hawaii's beaches to Canada's parks and London's cityscape—these brands unite in Doha's iconic Katara Towers with Raffles Doha and Fairmont Doha. This location offers a blend of personalized luxury, exceptional service, and cultural richness, creating an inspiring workplace valuing individuality and talent development.

Job Summary

The role of Sales Manager - Leisure is dedicated to cultivating and expanding leisure business streams, focusing primarily on luxury leisure segments and international travel consortia. The successful candidate will manage and grow relationships with high-end leisure partners such as luxury travel advisors, consortia, and exclusive travel programs to maximize room revenue and uphold the distinguished reputations of both brands in Doha.

Key Responsibilities

• Build and expand a network of luxury leisure clients, including tour operators, wholesalers, Destination Management Companies (DMCs), and prominent global consortia.
• Maintain comprehensive expertise in luxury leisure markets, particularly with consortia such as AMEX, Virtuoso, and Four Seasons Preferred Partner (FHR), understanding program criteria and factors driving production.
• Pinpoint new business opportunities across major leisure source markets.
• Negotiate contracts, preferred partner agreements, pricing, and value-added benefits aligning with brand and revenue objectives.
• Manage accurate rate dissemination, promotions, and content updates across all sales and distribution platforms.
• Represent the properties at international trade exhibitions, roadshows, sales missions, and consortia gatherings.
• Conduct engaging sales presentations, visits, and familiarization trips to educate luxury travel advisors and partners.
• Monitor market dynamics, competitor initiatives, and luxury travel demand patterns to inform strategic decisions.
• Collaborate closely with Revenue Management, Marketing, Reservations, and Operations teams to enhance pricing strategies, marketing campaigns, and effective delivery of contracted business.
• Design and implement annual sales strategies for leisure, track sales production and return on investment, and provide detailed reporting and forecasting.
• Serve as a brand ambassador, ensuring partners fully grasp brand positioning and guest experiences while guaranteeing seamless delivery of all contracted luxury benefits.

Candidate Profile

• Possess between three to five years of experience in leisure sales within luxury hotels or resorts.
• Demonstrate proven expertise working with renowned luxury consortia and premium travel programs such as Virtuoso, AMEX, and FHR.
• Have a solid understanding of global luxury travel distribution networks and travel advisor communities.
• Bring deep insights into European and American luxury travel markets, including customer behaviors, expectations, and purchasing drivers.
• Experience in the Middle East hospitality market is preferred.
• Exhibit excellent negotiation, communication, presentation, and relationship-building skills.
• Fluent English proficiency is required; additional languages are advantageous.
• Showcase strong commercial acumen and a strategic approach focused on enhancing luxury revenue streams.
• Commit to embodying the Raffles & Fairmont brand promise, integrating luxury values into daily work and interactions.
• Promote and contribute to an inclusive work environment valuing diversity, empowerment, support, and recognition among colleagues.