Renewal Specialist

About NetApp

NetApp is a leader in intelligent data infrastructure, providing unified storage and integrated data services aimed at helping organizations harness the full potential of their data across AI and multicloud environments. The company fosters a culture of innovation where employees collaborate to deliver impactful customer solutions and drive growth toward a $10 billion milestone.

The S3 Program

This role is part of NetApp's elite S3 Academy, a premier early-career development initiative tailored for top university graduates. It includes an intensive 90-day training session in the USA focusing on hands-on and real-world experiences to prepare candidates for success at NetApp. Post-training, participants return home to apply their new skills.

Role Overview

We are looking for a committed and customer-focused Renewal Sales Specialist to own the contract renewal process for our existing clientele. This role acts as a trusted advisor, enhancing customer retention and satisfaction while exploring upselling opportunities. The position is based in the Cork office and operates primarily onsite with some possibility of hybrid work.

Key Responsibilities

• Manage the complete support service contract renewal lifecycle, ensuring deadlines and accuracy.
• Collaborate with quoting experts to maintain the quality and correctness of renewal proposals.
• Strive to improve on-time and in-quarter renewal rates while managing discount application governance.
• Engage proactively with partners and customers to understand needs, address issues, and communicate service value.
• Provide specialized knowledge on support offerings, policies, and compliance to internal teams and partners.
• Build strong relationships with sales, pre-sales, customer success, and account management to streamline the renewal process.
• Coordinate regular planning discussions with account stakeholders to anticipate renewal intentions.
• Resolve customer and partner queries or escalations around renewals swiftly and effectively.

Candidate Requirements

• Possess 2 to 4 years of experience in customer-facing or service roles, preferably with exposure to sales environments.
• Fluent in English; proficiency in additional European languages such as German, French, Dutch, Spanish, or Italian is advantageous.
• Familiarity with CRM platforms like Salesforce and competent in Microsoft Office applications.
• Demonstrates eagerness to learn new technologies, challenge norms, and contribute innovative ideas for process improvement.
• Strong attention to detail paired with excellent organizational abilities.
• Exhibits a proactive attitude with a focus on customer needs and satisfaction.

Work Environment and Values

The role embraces a hybrid work model to enhance collaboration, culture, and employee connection, with some onsite presence expected. NetApp is an Equal Opportunity Employer committed to fair employment practices without discrimination based on various protected characteristics.

Why Join NetApp

NetApp empowers employees to seize opportunities actively, challenge the status quo, and drive innovation in data infrastructure. The company offers flexibility to support work-life balance and celebrates diversity, rewarding initiative and ownership.

Application Process

Applications are reviewed exclusively through the company website to maintain fairness and efficiency. Direct contact to recruiters or employees will not impact application status.

Artificial Intelligence Disclosure

Certain stages in the hiring process may utilize AI tools to assist with candidate evaluation, complementing rather than replacing human judgment.