Relationship Manager

Company Overview

Star Health & Allied Insurance Co. Ltd., based in Chennai, is recognized as India's pioneer dedicated health insurance provider since 2006. The company services an extensive clientele covering over 16.9 crore individuals, supported by a workforce exceeding 14,000 employees, more than 800 branch offices, and over 580,000 agents throughout the country. It offers a comprehensive portfolio of health, personal accident, and travel insurance products catering to diverse customer requirements. Star Health ensures cashless treatments via its network of more than 14,000 hospitals, bolstered by a specialized claims team focused on ineffably fast claim settlements and round-the-clock multilingual customer assistance. Investment in digital technologies and telehealth services is ongoing to enhance the quality, accessibility, and seamlessness of its insurance and healthcare offerings.

Role Overview

The Relationship Manager position is a full-time, on-location role based in Palai, Kerala. The primary focus is on cultivating and sustaining robust relationships with customers, agents, and channel partners. The role demands ensuring exceptional customer satisfaction and loyalty by offering expert assistance related to health insurance products. This includes guiding customers through policy choices, renewals, and preliminary claims inquiries, while coordinating expeditiously with internal departments to resolve any issues.

Key Responsibilities

• Engage customers by explaining health insurance offerings and assisting in suitable policy selections.
• Manage renewals and address basic claim-related questions to facilitate smooth customer experience.
• Drive sales by meeting individual and branch-level targets through proactive prospecting and follow-ups.
• Organize customer engagement activities including small events to foster stronger relationships.
• Maintain precise records of leads, prospects, and customer communications.
• Work in tandem with branch team members, digital channels, and bancassurance partners to support business growth and provide consistent, client-focused services.

Candidate Qualifications

• Proven expertise in customer relationship management and client servicing with a focus on building trust and long-term engagement.
• Effective sales and business development skills including lead generation, negotiation, and target achievement.
• Fluent communication abilities in English and local languages, coupled with strong interpersonal and presentation skills.
• Basic analytical skills for understanding customer needs, interpreting policy details, and assisting with claims guidance.
• Competency in using computers, CRM software, and digital tools for policy management and reporting.
• Ability to collaborate effectively within a branch environment and adeptness at multitasking among several customer interactions daily.
• Experience in insurance, financial services, or other customer-facing roles is advantageous.
• Minimum educational qualification of a bachelor's degree in any discipline; additional certifications in insurance or finance are desirable.