Receptionist

About the Company

The prestigious Rixos Gulf Hotel Doha offers an exclusive lifestyle with luxurious amenities, embodying Rixos’ warm hospitality. Featuring 378 elegantly furnished rooms, exceptional bedding, and a plush ambiance, the hotel also boasts vibrant entertainment and unique all-inclusive dining experiences. Join this dynamic team as a Receptionist and advance your hospitality career.

Key Responsibilities

• Manage guest arrivals by registering and processing check-ins accurately.
• Efficiently handle guest check-outs in a professional manner.
• Update and maintain guest records in the system post check-in.
• Perform cashier duties including foreign currency exchange, night audit procedures, and settling bills as guests depart.
• Manage walk-in reservations continuously and handle phone reservations when the reservations department is closed.
• Provide courteous and prompt service to guests, responding immediately to requests and inquiries.
• Resolve guest complaints by coordinating with relevant departments for swift follow-up.
• Issue room key cards while ensuring proper security measures for guests.
• Distribute messages, mail, and packages to guests as necessary.
• Assist in areas including the Information Desk, Foreign Exchange, Night Audit, and Business Center when assigned.
• Be knowledgeable about hotel rates, packages, discounts, segmentation policies, and handle them accordingly.
• Manage safe deposit box operations in compliance with hotel policies.
• Report unusual incidents or requests to supervisors promptly.
• Uphold hotel’s accident prevention guidelines.
• Maintain cleanliness and organization of the front office area.
• Warmly welcome guests upon arrival and departure.
• Review the daily logbook; verify and follow up on outstanding tasks and special assignments.
• Monitor hotel status including occupancy, functions, group bookings, and VIP arrivals.
• Effectively communicate shift information and updates to ensure seamless operation.
• Prepare for daily guest arrivals by coordinating room assignments, amenities, and any special requests.
• Maintain proactive communication with guests to address issues or feedback professionally.
• Regularly update the logbook and inspect front office equipment.
• Present a professional appearance, maintaining a friendly and cheerful demeanor at all times.
• Supervise daily front office operations.
• Provide regular updates and reports to Assistant Front Office Manager or Front Office Manager.
• Understand and implement fire and first aid procedures accordingly.
• Escalate guest complaints to management as needed.

Qualifications

A university degree in Hotel Management is required, along with at least one year of experience in a similar role within a star-rated hotel.