People Operation Manager

Overview

The People Operations Manager leads the company's human resources strategy to create an outstanding employee journey across hiring, onboarding, performance management, and more. This position drives a people-centric, high-performance culture while managing key HR functions including recruitment, employee relations, compliance, and development.

Key Responsibilities

• Formulate and execute people strategies aligned with business goals.
• Develop and update HR policies, procedures, and SOPs.
• Cultivate an inclusive and high-performing workplace environment.
• Advise senior leadership on organizational development and workforce planning.
• Analyze HR data and suggest improvements.
• Lead full-cycle recruitment for all roles, managing candidate experience and employer branding.
• Oversee onboarding and offboarding processes, including probation reviews and exit interviews.
• Manage performance review cycles, support goal-setting, evaluations, and implement performance improvement plans.
• Maintain positive employee relations by resolving conflicts and supporting engagement and wellbeing initiatives.
• Identify and coordinate training and development programs to foster continuous learning and career growth.
• Administer HR operations, including record keeping, attendance, compliance with labor laws, and HR reporting.
• Support compensation reviews, payroll coordination, benefits administration, and reward programs.
• Ensure strict adherence to legal requirements and confidentiality standards in HR processes.

Qualifications

• Bachelor's degree in Human Resource Management, Business Administration, Management, Psychology, or related field required.
• Master's degree is an additional advantage.
• Minimum of 4 years progressive experience in HR, including at least 2 years in a managerial capacity.
• Professional HR certifications are beneficial.