Partner Strategy and Operations Lead

About Us

Fast Forward Rewind is fostering an innovative collaborative AI workspace designed to unify knowledge, projects, meetings, and AI-powered tools for enhanced productivity and streamlined teamwork. Our platform empowers millions of users, ranging from individuals to large enterprises, to collaborate seamlessly and achieve more in less time.

Role Overview

We are seeking a Partner Strategy and Operations Lead to spearhead the scaling of our Partner and Consultant initiatives, spanning both self-service and sales-assisted approaches. This pivotal role involves developing robust strategies, designing annual investment plans, managing priorities, and ensuring smooth execution by collaborating with cross-functional teams. You will be responsible for establishing core operational frameworks, including capacity and revenue modelling, KPI reporting, and performance reviews, working closely with Revenue Operations, Business Technology, Data, Finance, Product, and Go-to-Market departments.

Your leadership will be crucial in transforming partner programs to enhance customer experience, accelerate product adoption, and significantly increase annual recurring revenue.

Key Responsibilities

• Lead comprehensive planning cycles for the Partner organization, including resource allocation, operating expenses, objectives, KPIs, and incentive structures.
• Develop and maintain detailed revenue and capacity models to guide investment strategies and resolve complex problems through data analysis, converting insights into strategic recommendations.
• Establish and facilitate regular business rhythm meetings such as KPI and OKR reviews to enable timely, informed decision-making.
• Collaborate with business technology and data teams to specify needs, prioritize initiatives, and deliver effective systems and analytical capabilities supporting the Partner program.
• Enhance partner-related processes by partnering with various teams to streamline onboarding, lead generation, and end-to-end partner experience.
• Continuously refine operational workflows to identify bottlenecks, optimize processes, and introduce automation where appropriate.
• Design data-informed partner strategies, including tiering, incentive programs, and referral schemes.

Required Qualifications and Skills

• Proven expertise in data analytics and modeling, able to dissect ambiguous challenges and generate actionable insights.
• Strong process management skills with experience in creating efficient workflows and automation tools that boost operational effectiveness.
• A focus on measurable impact and ROI, adept at guiding leadership through benefit-risk analyses to support decision-making.
• Exceptional communication abilities to engage diverse audiences across organizational levels, including executives.
• Collaborative influence, comfortable working cross-functionally to drive outcomes and actively contributing hands-on when needed.
• Effective project management proficiency to translate strategies into clear action plans with defined milestones and stakeholder updates.
• A bias for fast, iterative execution, including designing pilots and scaling successful initiatives rapidly.
• Deep understanding of Partner and Consultant business models as well as Go-to-Market operations.
• At least ten years of experience in Strategy & Operations, Business Operations, Analytics, or Consulting, ideally within the technology or SaaS sector.
• A curiosity for AI tools and a willingness to incorporate them to enhance work quality and efficiency, even without deep AI specialization.

Preferred Additional Experience

• Hands-on familiarity with Partner management systems.
• Advanced data analytics skills, statistical knowledge, and capability with SQL.
• Experience directly supporting senior leadership.
• Broader exposure to Go-to-Market operational areas such as Sales, Customer Success, Customer Experience, or Marketing Operations.

Compensation and Commitment

We offer highly competitive base salary, equity options, and comprehensive benefits. For candidates based in San Francisco, the expected salary is in the range of $230,000 to $260,000 annually, with variation depending on role complexity, experience, and other factors.

Additional Information

We value intellectual curiosity and encourage every team member to embrace AI as a productivity partner. Our commitment to diversity and inclusion is unwavering; we encourage applications from all qualified individuals regardless of background or circumstance. Reasonable accommodations are provided for applicants with disabilities throughout the hiring process.