Office Administrator

About the Role

Leland Management is inviting applications for a full-time Office Administrator position to be based onsite at a 55+ community in Leesburg, Florida. Recognized for 16 consecutive years by the Orlando Business Journal as one of Central Florida's Best Places to Work, the company offers competitive compensation and comprehensive benefits.

Key Responsibilities

• Serve as the primary customer service liaison for the Management Team, addressing initial inquiries via phone, walk-in visits, email, and other communications.
• Manage day-to-day operations of the HOA Office under the supervision of the General Manager, ensuring a safe, clean, and welcoming environment for residents and community volunteers.
• Maintain all office filing systems and keep records organized.
• Monitor, update, and track community work orders regularly.
• Receive Architectural Review Committee (ARC) applications from residents, verify completeness of documentation, and forward for timely review.
• Assist in managing the RV Storage Lots within the community.
• Collaborate with the Resident Services Office (RSO) team to support residents, including handling copies, faxes, and generating work orders through Caliber software, while maintaining the Architectural Review Committee Program.
• Prepare materials for Board meetings including board packages, agendas, and posting meeting materials in common areas.
• Support the Community Association Manager by distributing communications to residents.
• Maintain up-to-date contact information for the Board of Directors such as emails and phone numbers.
• Undertake special projects and other duties as assigned by the Community Association Manager.

Required Qualifications and Skills

• Valid Florida Driver’s License is mandatory.
• Capability to maintain professionalism in a fast-paced environment.
• At minimum, a high school diploma or equivalent; additional education or relevant certifications considered advantageous.
• Strong command of the English language, both spoken and written.
• Exceptional organizational abilities with effective multitasking and prioritization skills.
• Proficient interpersonal and communication skills to interact with a diverse community population.
• Familiarity with Microsoft Office applications, especially Word and Excel.
• Experience with Caliber Software is advantageous.
• Previous exposure to large community associations or similar administrative roles preferred.
• Cultural sensitivity and empathy essential for working with diverse homeowners.