Manager of Customer Partner

Position Summary

This role, offered by an affiliated partner organization based in the United States, seeks a Manager of Customer Partner dedicated to healthcare clients. The position focuses on forging strategic partnerships with healthcare organizations to optimize operational performance and attain significant business results. The manager acts as a liaison, transforming data insights into practical strategies while collaborating closely with both internal teams and external clients for enhanced revenue cycle operations.

Key Responsibilities

• Maintain and manage critical client relationships through consistent updates on performance, priorities, and operational progress.
• Collaborate with service delivery and functional leaders to align business objectives, address risks, and implement improvement strategies.
• Examine performance metrics, identify patterns, challenges, and opportunities to create actionable improvement plans.
• Convert analytic insights into clear recommendations promoting operational success and client satisfaction.
• Advocate for customers by encouraging best practices, cooperation, and continuous operational enhancements.
• Pinpoint areas to boost operational efficiency and aid the development of revenue cycle teams.
• Develop strong collaboration with internal stakeholders and healthcare partners externally.
• Track client health status, anticipate risks, and proactively propose solutions to sustain solid partnerships.
• Assist transformation efforts by supporting client adoption of new procedures, technologies, and strategies.
• Perform additional related duties as necessary.

Candidate Requirements

• Preferred bachelor's degree or equivalent practical experience.
• At least 5 years of relevant professional experience, including a minimum of 3 years in managerial roles.
• Experience managing strategic customer relationships, ideally in healthcare, revenue cycle management, or related sectors.
• Strong knowledge of operational performance management and client success methodologies.
• Capability to analyze data, discern trends, and formulate actionable business plans.
• Excellent ability to communicate and present effectively to executive-level audiences.
• Proven problem-solving aptitude with the ability to manage competing priorities.
• Experience collaborating across teams and influencing without direct authority.
• A customer-oriented approach with excellent relationship-building and leadership skills.
• Flexibility and readiness to support evolving organizational priorities and transformation projects.

Compensation and Benefits

• Competitive annual salary ranging from $65,000 to $116,747, adjusted by experience, role scope, education, and location.
• Participation eligibility in an annual bonus program targeting 10% of salary.
• Inclusive benefits package designed to support employees and their families.
• Access to continuous learning opportunities, professional growth, and career advancement.
• A collaborative, innovative workplace culture encouraging meaningful contributions.
• An impactful role improving healthcare operations and patient experiences.
• Commitment to a diverse and inclusive work environment focused on teamwork and community impact.

Additional Information

This position is managed by a partner organization responsible for the hiring process, including application review and next steps. Candidate evaluation is supported by AI-powered matching processes ensuring fair and objective shortlisting, though final decisions rest with human recruiters. Applicants' data will be processed respecting data privacy laws and may involve AI-assisted review mechanisms to enhance recruitment quality and consistency.