KYC Operations Analyst 1 - Fresh Graduates

Role Overview

The KYC Operations Analyst 1 position is an entry-level role focused on supporting Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting activities aligned with the Compliance and Control team. The primary aim is to help build and manage Citi's internal Know Your Client (KYC) program.

Key Responsibilities

• Establish KYC Records within the system using data from both internal and external sources, ensuring deadlines are met.
• Collaborate proactively with relationship management teams and compliance personnel to update records until final approval is secured.
• Analyze information from diverse sources such as company websites, regulatory portals, Dun & Bradstreet, and news outlets to keep records updated.
• Verify KYC Record details and Customer Identification Program (CIP) documents for accuracy and completeness, including entity formation, ownership, and management documentation.
• Complete KYC Records in compliance with local regulations and global BSU standards and policies.
• Oversee the entire lifecycle of KYC Records and associated documents from initiation to approval.
• Maintain and track activities through the BSU tool and report workflow progress to supervisors.
• Keep KYC workflow tools current, ensuring all mandatory fields, statuses, and comments correctly represent the case status.
• Achieve daily targets for reviewing and completing KYC Records within agreed service level agreements.
• Update workflow databases regularly throughout the day, escalating discrepancies to Senior Case Managers, Control Team, and Section Managers.
• Escalate negative news and high-risk cases to Relationship Managers, Portfolio Asset Managers, or AML Compliance departments as necessary.
• Support departmental projects as required.

Communication and Reporting Duties

• Manage upward communication, including providing huddle updates, escalating issues or concerns.
• Track and report daily time logs for Case Managers and researchers.
• Monitor operational metrics for management reporting purposes.

Skills and Competencies

• Fundamental understanding of AI concepts including machine learning and generative AI and their business implications.
• Capability to identify opportunities to utilize AI technologies for solving business challenges and improving processes.
• Strong negotiation abilities.
• Excellent verbal and written communication skills.
• Customer service orientation.
• Capability to build robust professional relationships.
• Effective research skills with accuracy and attention to detail.
• Ability to perform well under pressure and meet tight deadlines.
• Proactive, flexible, organized, and a team player.
• Comfortable working in a dynamic environment.

Experience and Knowledge

• Between 1 to 3 years of experience in banking, finance, or legal sectors.
• Experience within control, risk, or Compliance functions such as AML/KYC is advantageous.
• Familiarity with European Union regulatory KYC/AML requirements.
• Flexibility to work according to business operational hours.
• Previous relevant professional experience preferred; however, fresh graduates are welcome to apply.

Education

• Bachelor's or university degree or equivalent relevant experience.
• ACAMS certification is considered a plus.

Additional Information

This role is part of the Operations - Services group and falls under the Business KYC job family. Employment type is full-time and on-site in Mumbai, Maharashtra, India.

Citi is an equal opportunity employer committed to diversity and inclusion. All qualified individuals will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or other protected classifications. Candidates with disabilities needing accommodation during the application process can request reasonable accommodations.