Key Holder

Role Overview

The Key Holder position aims to enhance professional capabilities that contribute to the business's financial success. The individual will support both company and store objectives, ensuring adherence to customer service standards, operational procedures, loss prevention, and staff development. This role involves assisting store managers with merchandising, inventory management, and employee experience initiatives.

Key Responsibilities

• Maintain excellent customer experience across all touchpoints.
• Work towards achieving clienteling and data capture targets to increase sales and uphold customer focus.
• Monitor and execute daily sales activities effectively.
• Create a warm, welcoming environment for customers.
• Maintain a professional look that aligns with the company's dress code and image standards.
• Maximize sales opportunities, including up-selling at checkout.
• Help resolve customer conflicts when they arise.
• Relay product insights and customer feedback to management.
• Meet personal sales per hour (SPH) objectives.
• Assist management in training new hires on customer service and product details.
• Supervise the sales floor and briefly oversee operations during manager absences.
• Mentor and develop sales associates as needed.
• Handle store opening and closing duties according to operating hours.
• Strictly follow all company policies and procedures.
• Process returns but do not perform employee purchases.
• Support inventory preparation and participate in the cycle counts.
• Ensure operational integrity and asset protection in daily activities.
• Participate in merchandising tasks such as stock maintenance, order processing, stock receiving, transfers, and maintaining sales floor standards.
• Become familiar with store merchandise and layout both in front and back areas.

Required Skills and Experience

• At least 1-2 years' experience in retail.
• Strong interpersonal skills fostering teamwork.
• Effective verbal and written communication in English; multilingual abilities are a bonus.
• Excellent time management and project coordination skills.
• Strong organizational aptitude with priority-setting and detail orientation.
• Adaptability to shifting work demands.
• Confidence making timely autonomous and team decisions.
• Goal-driven with a focus on achieving successful outcomes.
• Commitment to outstanding customer service and boosting sales.
• Experience with special projects relevant to retail operations is advantageous.

Physical Requirements and Work Conditions

• Work hours and days may vary according to business needs.
• Ability to stand and walk for extended periods during shifts.
• Capable of lifting approximately 20 lbs.
• Responsible for packing, unpacking, and moving stock during receiving and stocking tasks.