IT Business Analyst

About the Role

Our client seeks an experienced Business Analyst specialized in audit-oriented projects, working collaboratively with clients to evaluate freight rate agreements, analyze shipment data, and interpret business rules crucial for system configurations. This client-facing position integrates business analysis, project coordination, and data analytics to ensure precise processing and foster ongoing enhancements.
The candidate should possess a strong analytical mindset, demonstrate proficiency in handling extensive datasets, and effectively manage stakeholder interactions while facilitating complete project execution.

Key Responsibilities

• Interpret freight rate contracts and business regulations to aid accurate setup within company's internal platforms.
• Analyze large-scale shipment, invoice, and audit data to identify patterns, discrepancies, and actionable insights.
• Collect, clarify, and record detailed business and functional requirements from clients and key stakeholders.
• Support project delivery by organizing tasks, monitoring progress, and managing schedules and dependencies.
• Serve as the primary contact for clients by addressing inquiries, resolving issues, and providing strategic advice.
• Develop and maintain strong client relationships through proactive communication and solution-oriented approaches.
• Examine processed data and furnish customized solutions, reports, and recommendations aligned with client expectations.
• Conduct training for clients and external users on relevant systems and services.
• Create and update essential documentation including user manuals, process diagrams, and requirement specifications.
• Promptly communicate and escalate critical issues to relevant internal teams.
• Continuously seek and implement improvements to business processes, workflows, and customer experience.

Key Requirements

• A bachelor's degree in a quantitative discipline such as Business, Finance, Engineering, or Information Systems, or equivalent practical experience.
• Minimum of two years’ experience in business analysis roles involving direct client interaction or technical service environments.
• Proven strong analytical capability to work effectively with complex and voluminous datasets.
• Practical experience using data analysis tools including Advanced Excel, SQL, Power BI, Tableau, or similar platforms.
• Exposure to project management or coordination experience with capabilities in timeline and stakeholder management.
• Exceptional stakeholder management skills along with strong verbal and written communication abilities.
• Ability to multitask efficiently and work autonomously in dynamic, fast-paced settings.
• Detail-oriented problem-solving proficiency for identifying and addressing issues promptly.