Information Officer

Role Overview

The Information Officer at Multiple Sclerosis Ireland plays a vital role in delivering accurate, evidence-based, and accessible information to individuals affected by MS, their families, carers, as well as healthcare professionals. This role requires developing and maintaining diverse informational content, responding to inquiries, and collaborating with medical experts and internal teams to ensure resources reflect the latest clinical best practices.

Key Duties

• Create, update, and review information materials targeting those living with MS, their caregivers, and families.
• Produce content in multiple formats such as print, digital, video, audio, and online articles.
• Ensure that all materials are grounded in current evidence, accessible, inclusive, and written plainly.
• Coordinate clinical validation and quality assurance of resources.
• Keep abreast of new clinical findings and emerging evidence to maintain information relevance.
• Support organizing the annual National Conference and oversee the rollout of the MS workplace training program for employers.
• Manage and refresh website information and coordinate with the Communications team on publications, social media, webinars, podcasts, and digital content.
• Handle inquiries from affected individuals via phone, email, and other platforms, providing guidance and signposting to relevant internal and external support services.
• Maintain accurate enquiry records on CRM and generate reports as needed.
• Advance the Information Line services through enhanced digital integration for better accessibility and user experience.
• Ensure co-design principles with stakeholders when developing information resources and foster partnerships with healthcare providers, researchers, and relevant agencies.
• Act as organizational representative at relevant meetings and events.
• Ensure compliance with organizational policies and information quality standards, scheduling reviews of materials.
• Gather feedback from users and stakeholders to drive ongoing improvement.
• Work collaboratively with Services, Communications, and Fundraising departments and complete associated reporting.
• Participate in organizational events, campaigns, and projects as required.

Qualifications and Experience

• Bachelor’s degree in health, social care, communications, information management, or a related area is essential.
• Minimum three years of professional experience in health, social care, communications, or information management fields.
• Experience creating written content for public consumption.
• Strong verbal and written communication abilities.
• Capability to simplify complex medical concepts for broad audiences.
• Proven organizational and project management skills with keen attention to detail.
• Ability to cultivate strong relationships with diverse stakeholders.
• Proficiency with Microsoft Office and digital communication tools.
• Preferable: Background in voluntary or healthcare sectors, knowledge of MS or neurological disorders, clinical review coordination experience, website management, and understanding of health literacy and plain English guidelines.

Additional Information

• Location options include Dublin National Office or Midwest Regional Centre in Limerick, with travel as needed.
• This is a part-time, onsite role with hybrid possibilities.
• Applicants must specify preferred location when applying.
• Closing date for applications is 24th July 2026.
• Multiple Sclerosis Ireland is committed to equal opportunity employment.
• Applicants are asked to submit a cover letter demonstrating their suitability for the role, a CV, and clearly reference "Information Officer" in the email subject.