Implementation Manager I

About Healthcare Management Administrators (HMA)

HMA stands as the leading third-party health plan administrator serving the Pacific Northwest and other regions, renowned for delivering tailored health plans to medium and large employers. Their offerings include high-quality, cost-effective healthcare plans supported by exceptional customer service. Recognized for three consecutive years as one of Washington's Best Workplaces by staff and local business journals, HMA's culture is guided by a vision to "Prove What's Possible in Healthcare™" and core values such as People First!, Be Extraordinary, Work Courageously, Own It, and Win Together.

Role Overview and Impact

The Implementation Manager at HMA plays a pivotal role in managing and facilitating the onboarding process of new clients, ensuring smooth transitions from sale to live operations. This role coordinates implementation activities, manages timelines and deliverables, and collaborates closely with both internal teams and clients. As the position progresses, it takes on complex implementations, resolves challenges, and advances client satisfaction. Senior personnel are also involved in enhancing operational standards and mentoring colleagues.

Key Responsibilities

• Manage and support new client onboarding activities from handoff to go-live, adhering to established protocols and deadlines.
• Arrange and lead implementation meetings, including internal preparation, kickoff sessions, and routine check-ins.
• Provide guidance to clients on implementation phases, clarifying next steps, timelines, and responsibilities.
• Serve as the primary daily contact for questions and follow-ups related to implementation.
• Maintain and update implementation plans, trackers, and documentation using tools such as Smartsheet.
• Monitor milestones, identify potential risks or delays, and communicate these proactively to senior team members.
• Ensure timely completion and proper documentation of all deliverables.
• Keep internal stakeholders informed about implementation progress and changes.
• Coordinate with Sales, Account Management, and other internal departments to align on client needs and contracted services.
• Facilitate involvement of subject matter experts during implementation as required.
• Ensure accurate transfer of information across teams throughout the process.
• Keep detailed and prompt documentation within CRM and implementation platforms.
• Adhere to established implementation processes, workflows, and best practices.
• Contribute to process enhancement initiatives by providing feedback on tools, templates, and client experience improvements.

Candidate Requirements

• Associate degree in a related discipline is preferred.
• Between one and three or more years of relevant implementation or project coordination experience.
• At least three years of project management experience with a proven history of successful project leadership.
• Familiarity with workplace software such as Smartsheet, RFPio, Microsoft Dynamics, Salesforce, and Microsoft Office Suite.
• Demonstrated ability to collaborate effectively with multiple business units within an organization.
• A results-oriented approach with strong attention to detail and excellent organizational skills.
• Effective communication skills, both verbal and written, suitable for a diverse working environment.
• A genuine passion for exceeding customer expectations and delivering exceptional service.
• Enthusiastic about being part of a dynamic, collaborative, and fast-moving team.

Compensation & Benefits

The salary range for this position in the Seattle metropolitan area is between $110,000 and $124,000 annually, adjusted based on location, skills, experience, and education. Performance-based bonuses are also available. The package includes comprehensive benefits such as:

• Seventeen days of paid time off for individual contributors.
• Twelve paid holidays annually.
• Two personal days and one volunteer day with pay.
• Company-subsidized medical, dental, vision, and prescription coverage.
• Employer-paid disability, life, and AD&D insurance.
• Optional voluntary insurance plans.
• Health and Flexible Spending Accounts (HSA and FSA) with pre-tax advantages.
• 401(k) retirement plan featuring company matching contributions.
• Annual wellness incentives totaling $1,100 through reimbursement and incentive programs.
• Reimbursements for remote work and continuing education.
• Employee discount opportunities.
• Parental leave benefits.
• Charitable giving match up to $1,000 per year.

Work Environment and Culture

HMA fosters an inclusive, flexible, and engaging culture that supports work-life balance with options for remote work nationwide (except Hawaii and specified cities). Their renovated office near Seattle offers amenities including free parking, a gym, and refreshments. Professional development is emphasized through a structured performance management program and regular team-building events such as annual all-hands meetings, summer picnics, trivia nights, and holiday celebrations. Background screening is required prior to employment, and employees may handle protected health information in strict compliance with organizational policies.

Additional Information

HMA is an Equal Opportunity Employer committed to maintaining a diverse and respectful workplace.