HR Operations Analyst/Coordinator

About Health Plans, Inc.

Health Plans, Inc. (HPI) is a distinguished leader in the health and benefits administration sector, combining extensive industry experience with a progressive, entrepreneurial spirit. Serving clients for over 44 years as a third-party administrator, HPI offers innovative health and benefit solutions to employers nationwide. The company fosters a workplace culture based on values such as integrity, flexibility, loyalty, compassion, and dedication. Supporting employee growth and well-being is a priority, nurturing an inclusive and innovative environment.

Role Overview

The HR Operations Analyst/Coordinator is integral to the daily functions of the Human Resources department. This position focuses on developing and implementing efficient onboarding processes, improving operational workflows, and supporting various HR administrative responsibilities aligned with the organization’s evolving goals.

Key Responsibilities

• Manage the HR communication inbox ensuring prompt, professional, and accurate replies to inquiries from employees and management.
• Oversee and coordinate the new hire onboarding process, from executing offer letters through successful employee integration.
• Maintain up-to-date knowledge of employee benefits programs, wellness initiatives, and other staff offerings.
• Process employee status transactions in the HRIS, including hiring, salary adjustments, position changes, transfers, and updates to personal information accurately and timely.
• Communicate payroll and new hire data to payroll and external agencies as necessary.
• Maintain detailed payroll tracking documents and generate relevant reports to assist HR and business decisions.
• Act as an administrator for the HRIS system (specifically ADP), ensuring system integrity and continuous improvement through training.
• Perform audits on payroll, benefits, and HR programs to identify inconsistencies and recommend corrective measures.
• Prepare offboarding paperwork and final documents for departing employees efficiently.
• Keep HR management informed about departmental progress, challenges, and procedural updates.
• Identify and execute continuous process improvements to enhance HR operations and service quality.
• Maintain confidential and accurate employee records in compliance with policies and legal standards.
• Generate and analyze HR reports supporting both operational and strategic planning.
• Support special projects and additional HR initiatives as assigned.

Candidate Profile and Skills

• A bachelor’s degree or equivalent experience is required.
• At least five years of experience in human resources with broad knowledge covering benefits, HRIS, employee relations, recruitment, and employment laws.
• Strong interpersonal skills fostering trust, confidence, and respect with colleagues and management.
• Demonstrated flexibility and an understanding of diverse needs in the workplace.
• Effective communication skills, both written and verbal.
• Excellent multitasking capabilities with attention to detail, analytical thinking, and accuracy.
• Recognizes when follow-up and follow-through are needed.
• Ability to manage deadlines independently within designated timeframes.
• Strict adherence to confidentiality requirements regarding sensitive information.
• Proficient with Microsoft Office applications including Word, Excel, Outlook, PowerPoint, and Teams.
• Willingness to travel occasionally for business needs.
• Experience with ADP Workforce Now HRIS is considered an advantage.

Working Environment and Benefits

• Company culture emphasizes people-first values and community involvement with volunteer opportunities.
• The workplace is designed to be innovative, open, and collaborative.
• Smart casual dress code and ergonomically designed workstations.
• The Westborough headquarters offers amenities such as an onsite café, walking trails, and gym facilities for employee wellness.
• Comprehensive benefits including medical, dental, vision, and prescription drug coverage.
• Fitness reimbursement program and employee assistance resources.
• Flexible Spending Account and Health Savings Account options.
• 401(k) plan with quarterly bonuses.
• Generous paid time off and volunteering days.
• Educational assistance and opportunities for professional development.

Equal Opportunity Employer

Health Plans, Inc. is an Equal Employment Opportunity/Affirmative Action employer welcoming individuals regardless of race, gender, veteran status, disability, or other protected categories.