Housekeeping Manager

Company Overview

Sofitel Al Hamra Beach Resort is seeking a seasoned and energetic Housekeeping Manager to join its team in Ras Al Khaimah, United Arab Emirates. This role is central to maintaining outstanding cleanliness, order, and guest satisfaction throughout the property. You will guide the housekeeping team, uphold service excellence, and help build a cooperative workplace where high standards are consistently achieved.

What You Will Do

• Direct the daily functioning of the housekeeping department and ensure service procedures and standards are applied consistently and to a high level.
• Supervise the readiness and upkeep of guest rooms, VIP suites, and public spaces, with strong focus on detail and quality checks.
• Respond to guest issues and complaints in a prompt, professional manner and carry out effective service recovery in coordination with the right departments.
• Coach, train, and support housekeeping staff on procedures, equipment handling, and departmental best practices to improve efficiency.
• Work closely with Front Office, Engineering, and other teams to deliver smooth guest service and quickly address operational concerns.
• Handle housekeeping budgets, supplies, stock levels, and resources in a cost-conscious way while protecting service quality.
• Plan staffing schedules to ensure proper coverage during both busy and quieter periods.
• Oversee health, safety, and sanitation compliance to maintain a secure and hygienic environment for the team and guests.
• Carry out routine inspections and performance evaluations to sustain standards and identify opportunities for improvement.
• Build a positive and inclusive team atmosphere that supports motivation, development, recognition, and open communication.
• Review performance data and operational indicators to improve efficiency and support informed decision-making.

Experience and Qualifications

• Applicants should have at least 2 to 3 years of proven experience in a Rooms Division role, including supervisory or managerial exposure in housekeeping.
• A strong background in staff training, team development, and motivating employees to perform at a high level is required.
• You should be able to stay effective under pressure while remaining calm, resilient, and solution-focused.
• Experience managing several priorities, tasks, and deadlines at the same time in a fast-moving hospitality setting is important.

Skills and Competencies

• Strong planning and time management abilities, with the capacity to prioritize work effectively.
• Excellent communication and relationship-building skills across different levels of the organization.
• Confident decision-making and a strongly results-driven approach.
• Excellent attention to detail and a commitment to maintaining quality standards.
• Practical knowledge of budgeting, inventory management, and resource allocation.
• Ability to identify issues early and implement workable improvements.
• Good analytical thinking for reviewing performance trends and operational results.
• Adaptability and flexibility in a dynamic hospitality environment.

Additional Expertise

• Sound knowledge of housekeeping procedures, service standards, safety rules, and sanitation practices.
• Understanding of guest service excellence and customer-centric delivery.
• Familiarity with housekeeping department coordination and cross-functional collaboration.

Preferred Background

• A leadership style that promotes inclusion and a supportive team culture is highly valued.
• Experience using housekeeping software or a property management system is an advantage.
• A hospitality management or housekeeping operations certification is preferred, though not mandatory.