Hotel Receptionist

About the Role

We are looking for a dedicated Hotel Receptionist to join our team at Brockencote Hall, located in Chaddesley Corbett, Kidderminster, DY10 4PY. This part-time role involves working 32 hours over four days per week. You will be the first and last point of contact for our guests, playing a key role in creating a positive, memorable experience.

Key Responsibilities

• Welcome guests warmly upon arrival and assist with smooth check-in and check-out procedures.
• Collaborate closely with various departments to elevate the overall guest experience.
• Answer incoming phone calls and manage room allocations efficiently.
• Prepare and handle guest billing with accuracy and attention to detail.

Qualifications and Skills

• Possess a warm and genuine personality with excellent interpersonal skills.
• Strong attention to detail and proficient computer skills to ensure accuracy in tasks such as room assignment and billing.
• Effective communication abilities, both in written and spoken English.
• A positive and adaptable mindset, thriving in busy, fast-paced environments.
• Previous experience is preferred; however, a passion for outstanding customer service and people skills is highly valued.

Benefits and Perks

• 31 days of annual leave, increasing to 33 after continued service.
• Fairly distributed monthly service charge and gratuities, paid on the second pay date each month.
• Access to exclusive discounts with over 800 retailers, gyms, restaurants, and leisure activities.
• Wellbeing resources including Hello Fresh recipes, fitness videos, and financial planning support.
• Health and wellness options like dental, vision, alternative care, and 24/7 GP access.
• Sustainable commuting support through Cycle-to-Work and Electric Vehicle Leasing programs.
• Special discounts on stays, spa treatments, golf, and leisure at company properties.
• A reward and recognition platform to celebrate employee achievements and longevity.
• Support services for financial, mental, and physical wellbeing via internal teams and Hospitality Action.
• Regular communications to keep staff informed with the latest team news.
• Career growth through apprenticeships and leadership development programs such as RISE & THRIVE.
• Family-friendly policies with enhanced leave options and return-to-work financial support.
• Additional daily benefits including free parking, meals during duty, provided uniform, and footwear allowance.

Our Culture

We foster a collaborative and inclusive workplace where every employee's voice is valued through regular feedback and responsive actions. Sustainability initiatives are championed across our locations. As proud members of the Hoteliers’ Charter, we uphold values of Heart, Honesty, Spirit, and Team, and we encourage applicants from diverse backgrounds including underrepresented groups, parents, individuals with disabilities, and varied perspectives.

Additional Information

Please quote ‘Pershore Patty Job Board’ when applying. Salary is £24,628 per annum, pro-rated for 32 hours per week.