Home Care Scheduler - Fully Remote Position

About ClearDesk

ClearDesk was founded by two friends who experienced firsthand the challenges of recruiting talented individuals quickly across countries such as the Philippines, Colombia, and India. Recognizing that talent knows no geographic bounds, ClearDesk builds and manages high-performing remote teams for U.S.-based companies, ensuring continuous recruiting, engagement, and retention. The company is equally dedicated to fostering long-lasting, meaningful careers for its remote workforce.

Role Overview

As a Home Care Scheduler working fully remotely, you will be essential in organizing caregiver shifts efficiently to guarantee seamless home care services for seniors. When unexpected changes occur—such as shift cancellations or caregiver absences—you will promptly find replacements, coordinate schedules, and maintain communication to ensure uninterrupted, compassionate care for clients.

Key Responsibilities

• Create and update caregiver schedules across multiple counties with precision
• React swiftly to shift cancellations and missed clock-ins to prevent service gaps
• Manage inbound calls from clients and caregivers using VoIP technology
• Keep accurate records and case notes within WellSky software (training will be provided)
• Collaborate with the operations team to address staffing challenges and maintain smooth workflow
• Conduct periodic check-ins and performance evaluations with caregivers
• Prepare and distribute weekly reports to leadership teams
• Assist with administrative tasks and light recruitment duties during less hectic periods

Qualifications and Skills

• Previous experience in scheduling preferred; healthcare or home care background is an advantage
• Calm demeanor under pressure combined with strong organizational capabilities
• Problem-solving skills and ability to manage issues spontaneously
• Comfortable using software platforms and maintaining remote communication
• Proven ability to build trust and maintain professional relationships with stakeholders
• Self-starter who also excels in team collaboration
• Availability to work according to U.S. time zones
• Possession of required technical resources including a 720p HD webcam, noise-canceling headset, and reliable internet connections with backups
• Main computer specifications: minimum Intel Core i5 or equivalent processor and 8 GB RAM
• Backup computer specifications: minimum Intel Core i3 and 4 GB RAM

Employment Benefits and Culture

• Competitive and punctual salary payment
• Prepaid Health Maintenance Organization (HMO) coverage
• Opportunities for growth through training, tools, and constructive feedback
• Recognition and celebration of employee achievements
• Supportive remote-first working environment focused on meaningful contributions

Additional Information

Applicants should be wary of any requests for payment during the recruitment process. ClearDesk never asks for fees and conducts communication exclusively through @cleardesk.com or @cleardeskteam.com email addresses. Candidates may be considered for equivalent roles based on their profiles and market needs.