Head of Student Success & Placements

Role Overview

The Head of Student Success & Placements is tasked with overseeing the entire student lifecycle—from the point of admission handover through to successful job placements. This leadership role focuses on providing each student with customized mentoring, career advancement support, industry connections, and placement assistance, ensuring an excellent overall educational experience that fosters high satisfaction, strong referrals, and successful job outcomes.

This position supervises multiple teams including Student Success, Career Development, Corporate Relations, and Student Experience, while collaborating extensively with Admissions, Academic, and Marketing divisions.

Primary Duties

• Take full ownership of the student's journey from enrollment through placement.
• Develop and maintain a robust student support framework with dedicated Student Success Executives.
• Ensure consistent mentoring and guidance is provided to each student.
• Organize monthly feedback sessions and apply measures for continuous improvement.
• Address student issues proactively to uphold high satisfaction and engagement levels.
• Enhance student involvement through clubs, competitions, hackathons, and community-driven events.
• Create a comprehensive placement preparatory environment covering resume, LinkedIn, GitHub, and project portfolios.
• Arrange skill development workshops covering communication, personality, group discussions, and mock interviews.
• Monitor student progress against placement readiness milestones.
• Establish and nurture strong partnerships with startups, IT firms, and corporate recruiters.
• Expand hiring partner networks and conduct campus hiring events and recruitment initiatives.
• Manage coordination of internships, live projects, industrial visits, and corporate liaisons.
• Maintain thorough records of placement activities and gather employer feedback.
• Lead and mentor various teams including Student Success, Career Development, Placement, and Student Experience professionals.
• Run weekly performance and review meetings and oversee evaluations.
• Create and implement standard operating procedures, dashboards, and report systems for support operations.
• Foster a culture centered on high performance and student-first values across the department.
• Track key performance indicators such as attendance, assignments, project milestones, communication skills, mock interview outcomes, and overall placement preparedness.
• Compile detailed weekly and monthly management reports.
• Identify students at risk and devise intervention strategies.

Required Qualifications and Skills

• Proven strong leadership and people management capabilities.
• Outstanding communication and interpersonal skills.
• In-depth experience managing student lifecycles.
• Familiarity with recruitment and placement workflows.
• Exceptional networking and relationship cultivation abilities.
• Competence in data-driven decision making and reporting.
• Effective problem solving and conflict resolution skills.
• Capacity to design scalable systems and standard procedures.

Preferred Experience

• Background in EdTech, higher education, skill development, training institutes, or placement consulting.
• Previous involvement in leading teams focused on student success, operational management, placements, training, or academic support.
• Experience coordinating with recruiters, human resources, and corporate hiring bodies.