Head of Operations

About the Company

This healthcare technology firm integrates artificial intelligence, clinical data, and an extensive network of research sites to increase efficiency in clinical trials. The company facilitates the identification of eligible patients, expedites study enrollment, and supports the development of novel therapies across various disease areas. Their platform and research framework aim to eliminate obstacles in clinical research while enhancing access for patients and healthcare providers.

Role Overview

The Head of Operations will spearhead the strategy and commercial expansion of a biological specimen collections business. This includes defining service offerings, targeting customer segments, positioning in the market, and outlining scalable growth plans. The role requires building operational capacities from scratch, including workflows, infrastructure, and delivery processes. Managing end-to-end vendor relationships, collaborating with business development for new partnership opportunities, and partnering with operational leaders to onboard research sites are essential components of this position. Full responsibility for business performance, including KPI tracking, client satisfaction, and continuous process improvements, lies with this role. Additionally, leading and cultivating a multidisciplinary operations team with clear expectations and training initiatives will be crucial.

Key Responsibilities

• Direct the strategic and commercial growth of the biological specimen collections division.
• Create and implement go-to-market plans encompassing pricing strategies, sales collateral, customer communications, and commercial workflows.
• Establish operational capabilities, design workflows and scalable delivery models to support business growth.
• Oversee vendor partnership processes including selection, contract negotiations, onboarding, and ongoing management.
• Work with business development to generate leads, engage sponsors, and secure new study collaborations.
• Collaborate with operational units to identify and onboard research sites to facilitate specimen collection studies.
• Assume full accountability for business outcomes by monitoring KPIs, ensuring quality execution, client satisfaction, and driving enhancements.
• Lead and develop a cross-functional operations team by setting performance metrics, providing training, and promoting a culture of accountability.

Required Qualifications

• Bachelor's degree mandatory; advanced degrees such as MBA or MPH are advantageous.
• Minimum 7 years in strategic and operational leadership roles, preferably in management consulting, fast-growth startups, or business development arenas.
• Proven track record in launching and expanding business capabilities, managing cross-departmental projects, vendor relations, and revenue growth.
• Strong leadership, project oversight, and stakeholder management proficiency, capable of independent decision-making in dynamic and ambiguous settings.

Compensation and Benefits

• Competitive salary package
• 401(k) retirement plan
• Health insurance and related benefits