ఉద్యోగ వివరణ

Company Overview

Dexterra Group, with a legacy spanning over 75 years, supports critical infrastructure and built assets across Canada by assembling expert teams focused on enhanced operational performance. As a leader in remote camp catering with more than 25 years of specialized experience, Dexterra is known for a supportive employee referral culture.

Role Summary

This full-time Guest Services Agent position, located in Snow Lake, Manitoba, operates on a rotational schedule of three weeks on and one week off, working 10-hour days. Reporting to the Lodge Manager, the role involves welcoming and assisting guests during their stay, managing check-ins and check-outs, and ensuring high-quality customer experience while capturing and relaying client feedback appropriately.

Key Responsibilities

Warmly greet clients and professionally assign rooms with keys or access cards.
Maintain precise client occupancy logs and reservation records.
Carry out reservations management including booking confirmations and adjustments.
Manage communication timing by transmitting and receiving messages.
Distribute daily reports and pertinent information to guests and staff.
Prepare weekly billing documents and dispatch charge sheets to clients.
Introduce guests to camp rules, policies, emergency protocols, and provide details on facilities and services.
Handle guest inquiries related to schedules, amenities, directions, and hours.
Log and safely store lost and found items.
Execute administrative duties such as data entry into Excel, correspondence via Outlook, report preparation, and safety documentation review.
Support event setups, including decorations and poster preparations.
Collect client feedback for continuous improvement opportunities.
Ensure adherence to health, safety, and quality standards along with facility cleanliness.

Qualifications

At least one year’s experience as a Guest Service Agent in hotel or similar environments.
Familiarity with Camp Manager software or equivalents preferred.
Proficient English communication skills, both written and verbal.
Strong organizational, interpersonal, analytical skills combined with positive initiative and attitude.
Ability to handle multiple priorities confidentially and efficiently.
Excellent problem-solving capabilities and customer service orientation.
Self-motivated with capacity to work both independently and collaboratively.
Comfortable in a busy and shared workspace.
Working knowledge of Microsoft Word and Excel.

Employment Details and Benefits

Rotational work schedule of 3 weeks on followed by 1 week off.
Work location in remote settings requiring air transportation or shuttle access.
Schedule may include nights, weekends, holidays, and weekdays.
Hourly wage starting at $18.00 per hour.
5% RRSP matching and extended health and dental benefits available after accumulating 600 working hours.
Supportive award-winning safety culture and referral bonus program.
Transportation provided from select Manitoba cities including Winnipeg, Thompson, Flin Flon, and The Pas.

Diversity and Inclusion

Dexterra Group is an equal opportunity employer valuing diversity and inclusion, committed to hiring without discrimination based on legally protected characteristics, and offering disability accommodations during hiring upon request.

Guest Services Agent - Remote Camp in Manitoba