Guest Relation Executive

About IKAYI

IKAYI is a contemporary Indian restaurant based in Lucknow, renowned for creatively reinventing traditional dishes to offer guests a lively and modern dining atmosphere. The venue boasts rooftop sunset views, creating an unforgettable setting ideal for social occasions and special events. Patrons enjoy unique cocktails and upscale finger foods that emphasize innovative tastes and artistic presentation. The restaurant prides itself on delivering warm hospitality, a chic environment, and exceptional service, making it a sought-after place for hospitality professionals.

Key Responsibilities

• Warmly receive and greet guests upon their arrival and escort them to their tables, ensuring a comfortable and seamless seating process.
• Manage reservations, maintain guest lists, organize table assignments, and oversee seating plans for efficient restaurant workflow.
• Monitor table turnover, manage waiting times, and provide guests with precise wait time information, particularly during busy periods.
• Maintain comprehensive knowledge of the menu, including ingredients, preparation techniques, beverage options, daily specials, and promotional events.
• Offer clear guidance and recommendations to guests regarding food, drinks, current promotions, and overall restaurant offerings.
• Coordinate closely with service, kitchen, and bar teams to relay guest preferences, special needs, allergies, and VIP requests.
• Handle guest queries, feedback, concerns, and complaints in a courteous, professional, and solution-focused manner.
• Assist service staff by setting tables, clearing dishes, and ensuring smooth service flow when needed.
• Keep the reception and dining area tidy, organized, and aligned with hygiene, safety, and brand standards.
• Participate in pre-shift briefings to stay informed about daily specials, guest information, VIP arrivals, events, operational updates, and priority service areas.
• Support administrative duties including updating reservations, managing guest profiles, seating arrangements, cash handling, and maintaining communication logs.
• Help train new team members and provide guidance to support staff as required.
• Ensure all health, safety, hygiene, and service protocols are followed at the reception and dining spaces.
• Consistently represent the image, culture, and service values of IKAYI.

Candidate Qualifications

• Strong expertise in guest relations and customer service aimed at delivering personalized and positive guest experiences.
• Exceptional verbal communication skills coupled with active listening in a dynamic, fast-paced environment.
• Proven sales abilities to promote food items, signature drinks, and special events supporting the restaurant's revenue targets.
• Competence with receptionist duties such as managing bookings, handling phone calls, and front desk operations.
• Experience in hospitality settings such as restaurants or hotels is advantageous.
• Flexibility to work varied shifts including evenings, weekends, and holidays.
• Professional demeanor with solid interpersonal skills and basic computer literacy; familiarity with reservation systems is a plus.