Global Benefits and Leaves Analyst, EMEA

About Harvey

Harvey is revolutionizing the legal and professional services landscape by integrating advanced AI technology, an enterprise-grade platform, and deep expertise. The company boasts strong product-market alignment and excellent investor support, growing rapidly and shaping a new industry category. The team embodies values of decisiveness, simplicity, and continuous improvement.

Role Summary

The Global Benefits and Leaves Analyst is a key member of Harvey's Total Rewards team, focused on managing and enhancing employee benefits and leave programs globally, especially across EMEA and APAC regions. This role involves providing frontline Tier 1 support, overseeing administration tasks, coordinating vendor relationships, and ensuring compliance with local laws while supporting a growing international workforce.

Responsibilities

• Act as the main contact for Tier 1 benefits inquiries worldwide, addressing routine questions promptly and escalating complex issues to Benefits Program Managers.
• Support benefits program administration and vendor partnerships in EMEA and APAC, ensuring regulatory compliance and adherence to company total rewards policies.
• Manage leave-of-absence processes end-to-end across multiple countries, covering statutory and company leaves.
• Collaborate with Payroll teams and external brokers to facilitate accurate benefit enrollments, updates, and employee exits.
• Analyze benefit usage data and employee feedback to identify trends and suggest improvements.
• Assist with open enrollment activities, launching benefits in new countries, and crafting employee communications alongside Benefit Program Managers.
• Process and reconcile invoices related to benefits from vendors and brokers.
• Create and maintain internal documentation including benefit guides, FAQs, and standard operating procedures as programs evolve.
• Support vendor onboarding, purchase order administration, and contract management with input from Finance and Legal teams.

Qualifications

• 2 to 4 years experience in benefits administration, leave coordination, or HR operations, preferably in multiple-country or global settings.
• Familiarity with benefits systems, statutory requirements, and leave policies within EMEA and/or APAC regions.
• Strong communication skills and a service-first mindset, delivering empathetic and timely employee support.
• Experience using HRIS platforms such as Workday, ticketing or case management tools like ServiceNow, Zendesk, Jira, or Workday Help, and benefits administration software.
• Some experience with managing relationships with benefits vendors and brokers.
• Analytical capability to interpret benefits data and create actionable reports.
• Ability to work independently on daily operations and recognize when to escalate difficult cases.
• Proficiency in Excel or Google Sheets for data analysis including functions like VLOOKUP and pivot tables, as well as invoice reconciliation.

Additional Information

An Applicant Privacy Notice may be applicable based on your location. Harvey is an equal opportunity employer that provides accommodations for disabilities upon request.